Alnwick Medical Group

What a relief! I'm really grateful to the reception and clinical practitioner teams. I contacted the practice today about an uncomfortable eye issue that was concerning me, particularly given the..

It's frustrating trying to reach a clinician when the online booking system creates barriers. The system seems to automatically redirect to alternative services based on certain responses. I haven't..

I felt it was important to share a positive experience, as it appears that dissatisfied patients are often more motivated to leave feedback. Having previously lived and worked overseas, I returned..

I have consistently received excellent service at this practice. When the online consultation system is unavailable, I am able to reach someone by telephone, though there can be a wait which is..

I am rating this as one star only because there is no option for a lower rating. I experienced the discontinuation of my medications for a cardiac condition without prior notification. Similarly, my..

The online consultation system frequently experiences technical issues and obtaining an in-person appointment proves very difficult. There are concerns about the appropriateness of non-clinical..

I've been unwell for more than a fortnight and eventually managed to get through to a clinician who organised some blood work for me the previous week. However, I'm still awaiting the results and am..

The practice generally maintains good appointment availability and punctuality. The clinical staff and reception team are both pleasant and welcoming. One minor consideration is that the on-site..

I have been attempting to reach the practice by telephone for well over forty minutes without success. While I understand the surgery handles a significant volume of calls, I feel this wait time is..

The experience wasn't particularly positive, and I felt compelled to lodge a formal complaint. Unfortunately, I didn't receive a response to it, and I'm uncertain whether it was properly forwarded..

I was able to reach the medical team on two occasions before mid-morning today. I have a scheduled appointment with a healthcare professional for the following week and have submitted an online..

I contacted the practice to request an appointment and was informed that no slots were currently available, though I was directed to use the online booking system. When I attempted to book online, I..

Called at 8am seeking a GP appointment. Was informed that no slots were currently available, and was offered the option to see a nurse practitioner instead, despite having already consulted one at..

I have been attempting to secure an appointment over the past week. The phone lines become available at 8am, which coincides with when I am typically out working. Today, I was able to reach the..

It takes a considerable amount of time to reach the practice by telephone. There are lengthy waits to be seen once you arrive. Getting an appointment in the first place is difficult because the..

Incredibly disappointing service. I submitted a request for a repeat prescription for my two regular medications on a recent date, but only one was approved while the other was not. I have now run..

Since relocating to the area, I have been very impressed with the care provided by the local medical practice. The team has proactively offered me preventative health assessments and laboratory..

Once you manage to secure an appointment, the service provided is of a high standard.

I have consistently received outstanding and timely responses to my queries and have been able to access appointments with healthcare professionals without significant delays.

Recently signed up with this local medical centre and could not be happier with the clinical team here. The doctor I have been treated by is one of the best I have ever encountered. Thank you