Park Lane Practice

Disappointing experience overall. There were issues with my contact details on file, which meant important appointment communications weren't reaching me properly, and I had to follow up repeatedly..

Have been with this practice for a long time but felt let down towards the end. Scheduled an appointment several weeks in advance, and following a house move I was advised to register elsewhere...

I have had a very poor experience at this GP surgery and decided to switch to a different practice due to ongoing concerns about the quality of care provided.

Relocated to the area for employment purposes. Located a nearby practice to register with. The receptionist who answered my call was quite discourteous. The interaction was disappointing.

Regarding recurring prescriptions, there have been issues with the process not being completed as expected. On one occasion, a follow-up call was necessary to ensure it reached the pharmacy, and on..

The reception staff are reasonably helpful, though their friendliness varies. What I find frustrating is the inconsistency with telephone appointments—there can be significant delays of 30 to 40..

I had to wait more than a day to receive a callback. When I contacted the practice the following day to follow up, I was told there was no record of my initial call. After being placed on hold..

I am in the process of transitioning away from this practice, as I have found my experience to be unsatisfactory and unhelpful.

Excellent care and very well supported throughout my visit.

I have consistently had excellent experiences at this practice. The GP I saw took my concerns seriously and made timely referrals when appropriate. The nursing staff have always been welcoming when..

The telephone reception team are wonderfully friendly and accommodating. Call waiting times are minimal and it's genuinely lovely to speak with someone cheerful when you ring through. Absolutely..

I would not recommend this practice based on my experience, and I found it fell well short of my expectations.

I find this practice fascinating in the sense it is the polar opposite of everything the news would tell me the NHS is these days. The receptionists, of which there are many and all seemingly..

When medical records were shared without my permission, I was very upset. I have instructed legal representatives to look into this matter. I had previously requested that my records not be disclosed.

The receptionist's manner was unprofessional and discourteous. There appeared to be a lack of courtesy when interacting with patients. Improved communication skills and professional conduct would be..

This feedback was provided by a patient without computer access, who requested assistance in submitting it. A letter of appreciation was retained at the practice. The patient expressed gratitude for..

The reception team's manner has come across as quite unwelcoming in my view, particularly towards those who are not from the local area. I have visited on multiple occasions and have found the..

Recently visited with my husband, and we were pleased to learn that his blood sugar control levels had improved significantly since starting treatment earlier in the year. During our appointment, we..

I would like to express my sincere gratitude to the front desk reception staff member who went above and beyond to help a young person in distress and cannot thank them enough. This staff member went..

I was disappointed when I tried to book an appointment regarding a health concern. The earliest available slot was the following morning, and I was informed that subsequent appointments would require..