York Medical Group at Acomb

I'm frustrated that the online appointment booking system isn't available outside of standard operating hours. Since online consultations can be conducted remotely, I don't see why this service..

Unable to secure an appointment for an extended period. The healthcare system requires significant improvement.

I had a positive experience with a member of the nursing staff who demonstrated a warm and welcoming manner throughout my visit.

I have serious concerns that the leadership of this medical practice may be working towards commercialising this NHS service.

I would like to express my sincere gratitude to the staff member who arranged and administered the majority of my vitamin B12 injection treatment. They demonstrated exceptional kindness, gentleness,..

York medical group has not processed a private healthcare approval form that was submitted in mid-2021, despite multiple follow-ups. The reception staff suggested submitting a formal complaint,..

Consistently demonstrates a supportive approach and delivers high-quality medical attention.

I found the experience at this practice to be deeply frustrating and disappointing. I struggled to secure an appointment, connect with clinical staff, or reach anyone who could assist me. It's..

I have been experiencing several serious symptoms including breathing difficulties, lightheadedness, significant pressure sensations in my neck and head, enlarged glands, ear noises and general..

Disappointing experience overall. Would not recommend.

I have been a patient at this practice for approximately 19 years following a house move. Over the past year, while experiencing significant health challenges, I have received excellent care..

I have consistently had favourable experiences at York Medical Group. The digital platform functions effectively, and urgent appointments requiring same-day or next-day availability have been..

I arrived on time for my appointment but had to wait approximately 20 minutes before being seen. Additionally, I found one of the pharmacy staff members to be rather curt and dismissive in their..

Getting through on the phone can be challenging, and when contact is made, the information provided hasn't always been consistent with what I've experienced. I was advised by reception to provide a..

Despite the delay in scheduling, the consultation proved beneficial and my concerns were given appropriate consideration.

Extremely disappointing experience. The phone lines are consistently unavailable. Appointment availability appears to be non-existent and the reception staff interaction was quite unpleasant. I have..

It's a GP surgery and we all have our own opinions about our local practices at the moment! My opinion is that since the surgery merged with a larger medical group, it has been the worst decision..

The reception team provided good service, and the clinician I saw was also helpful and professional.

Extremely disappointing. Obtaining an appointment is remarkably difficult and time-consuming. I waited several weeks for a scheduled appointment only to have it cancelled the day prior. This..

I received outstanding care and support through the NHS service.