Dudley Wood Surgery

The clinician demonstrated considerable understanding and possessed good knowledge on more specialised topics, which was appreciated. The main area for improvement would be that contacting the..

The clinician called me at the scheduled time and conducted a thorough assessment, carefully identifying my concerns. It was reassuring to experience care that prioritises patient needs. I felt the..

Extremely useful and prompt service Much appreciated

Overall I am very satisfied with the service at Dudley Wood Surgery. There have been occasions when securing an appointment has proven difficult, and I have experienced instances where telephone..

A clinician at a local surgery in the West Midlands has consistently provided outstanding care and professionalism. Appointments are always handled with efficiency and respect, and communication is..

One of the reception staff members was quite abrupt during interactions, interrupting during conversations and disconnecting calls. This person's manner was upsetting and caused distress to a family..

Both my mother and I have consistently had positive experiences at this surgery. The reception team have always been remarkably supportive, warm and professional, demonstrating genuine care whilst..

Extremely courteous and supportive during the telephone conversation.

Appreciated the comprehensive approach taken during my visit today.

The staff have consistently demonstrated helpfulness and friendliness. While there can be some waiting time for appointments, this appears to be a common issue across practices. The medical..

I was extremely disappointed with my experience. My telephone appointment was repeatedly postponed over the course of several weeks. When I finally received a call, the discussion focused on a..

The clinician was very thorough and attentive when explaining things, and as new patients we felt welcomed at the practice. I was examined with clear explanations throughout the appointment. I would..

This should be 0 stars. The service I received from this GP surgery was extremely poor. I submitted a sample on a weekday as I had concerns about a potential infection and was also expecting, but no..

The receptionist was unhelpful and I struggled to obtain appointment slots.

I have been really impressed with my recent visits to the practice at this location. The clinician listened carefully and conducted a thorough examination related to my symptoms. The best service..

I waited approximately two weeks for an appointment regarding a skin concern. Shortly before the appointment, I experienced significant pain in my ear. I requested that the clinician examine this..

I stopped attending this practice quite some time ago, though I continue to hear comparable feedback from current patients. During face-to-face appointments, the reception staff can seem somewhat..

Absolutely rubbish! You never get any appointments, the reception staff can be rude and interrupt you during conversations. I have been called at sharp 8 AM for a telephone consultation and they..

Absolutely frustrating experience with the appointment system. Calls coming through at 8AM result in all available slots for the day being completely booked within minutes. This seems like an..

My family and I relocated to the area and transferred from our long-standing previous practice. Our experience with the surgery has been excellent. The staff and clinicians have been very pleasant..