St Stephens House Surgery

The recent changes have made it considerably harder to get an appointment with a GP. I submitted an online request at 8.45am and waited for the surgery to respond. Around 2.30pm, I received an..

Some members of staff are pleasant, however others can be quite unfriendly. In particular, I found interactions with reception staff over the phone to be difficult. There have been ongoing issues..

Pleasant environment. Understand that support for individuals managing ongoing mental health concerns may be limited. Overall satisfactory experience.

When I initially registered with this GP practice, the service was satisfactory. I have made contact on two separate occasions since mid-year regarding an inaccuracy in my medical records, where a..

The practice previously provided reliable appointment scheduling when I needed it. However, I found it concerning that booking an appointment for a minor issue was straightforward, yet obtaining..

Excellent medical practice. The reception team are warm and friendly, the clinical staff are outstanding, and the nursing team in particular provide exceptional care! Thank you for delivering such..

Keep well clear staff rude Drs are useless they never listen to consultants mess up prescriptions the list goes on I have now moved to a go up the road who are a lot better

Dear Mrs Valks Thank you for taking the time to feedback your experience. I'm sorry that you where not dealt with in the correct manner. Reception staff are able to book appointments via the phone,..

I have received outstanding service from every member of the team at this practice. During the pandemic period, I was able to access medical consultations and benefited from exceptional guidance and..

I appreciate the timely and professional approach to patient care that your practice demonstrates.

I was given the option of a telephone consultation and had to wait several weeks before receiving the call. Unfortunately I wasn't available when it came through, so I attempted to ring back..

I used the new online appointment system for the first time today and found it straightforward to navigate, despite not being particularly confident with technology. I required a same-day..

Our family has been attending this surgery for nearly twelve years and we generally feel it is an excellent practice. Despite being quite busy, there have only been a couple of occasions when the..

I have also had a similar experience with a member of the reception team. The rest of the staff have been excellent, however.

This practice has not met my expectations. The timing of circumstances left a vulnerable family without continuity of care during a period of relocation. Finding a new healthcare provider can be..

I had a significant appointment recently and I cannot speak highly enough of the clinician I saw. Their medical knowledge, compassionate approach, and overall handling of my health concerns were..

The receptionist at the practice was incredibly helpful when I contacted them to arrange an appointment. They called me back to confirm the booking and then reached out again this morning regarding..

I have been attending this practice since childhood and have witnessed considerable evolution over the years, particularly in how services adapted during the pandemic. The team, comprising both..

Since the pandemic, I have had the opportunity to speak with my healthcare provider on several occasions when required and have received excellent care, support, and guidance. I would strongly..

Wonderful surgery - the front desk team are delightful, appointments are readily available, and the clinicians provide comprehensive care - much appreciated!!