Western Road Surgery

Based on the feedback I've received about medical practices in general, I can only express positive comments about this surgery. The team members are welcoming and demonstrate excellent efficiency..

Disorganised experience at this clinic. I was charged a substantial fee for a very brief consultation and paperwork signature. Following this, the reception staff declined to assist with necessary..

I was given an appointment for a Wednesday and waited 45 minutes, only to discover that the practice does not operate on that day. This was a frustrating experience and suggests the booking process..

Attempted to contact the practice by telephone regarding a repeat prescription request, but was unable to reach anyone at that time.

I have had an excellent experience with this practice. The reception team, most of the clinical staff, and particularly one doctor have been outstanding. While there are occasional inconsistencies,..

This is an excellent practice that I have been attending for many years. The team has consistently been supportive and the clinical staff have always provided good care.

Moved to this practice from another location and am very pleased with the decision. Haven't had the opportunity to use their services personally yet, but they seem to place a strong emphasis on..

Dr P. called me three minutes before the surgery closed. Having been discharged from hosptial I requested medication for anxiety and this was provided. I stated I had two more requests but Dr P.,..

I have had a disappointing experience at this practice. Having been a long-term patient requiring ongoing medication management, I found the approach taken by both clinical and administrative staff..

The practice has changed its appointment system and no longer accepts bookings by telephone. Patients are now required to complete an online form instead. The reception team's manner has become less..

Excellent service today, particularly impressive given it was a Monday. The phone line was answered promptly after calling in the morning, a clinician returned the call mid-morning, and I was able..

Years ago, I was a patient at this practice before relocating, and at that time felt the practice manager was exceptionally attentive and genuinely listened and cared. I recently moved back and..

This is an excellent medical practice. Every time I have visited, the team has consistently demonstrated helpfulness and efficiency. I would like to commend all the clinical and support staff for..

Attended the surgery on Monday with my child who has experienced recurring urinary tract issues over several years. I was informed that an appointment could not be provided and medication would not..

I recently relocated to the area and have found this practice to be exceptional. The clinical team here has been outstanding. The appointment system operates very effectively, with face-to-face..

I have consistently had positive experiences at this practice. The team members are approachable and supportive, and my consultations have consistently resulted in prompt referrals to secondary care..

I contacted the surgery this morning to arrange an appointment during the pandemic-related restrictions. I was offered a telephone consultation slot and requested to submit photographs of the..

Disappointing experience with the practice staff. They were unwilling to address a straightforward health query. If you are a patient here, you may wish to consider seeking care elsewhere where you..

The service I received was disappointing. I was unable to secure an appointment through the standard booking process, and the receptionist suggested I attend the emergency department instead. When I..

Outstanding experience overall. The front desk staff consistently demonstrate exceptional helpfulness and professionalism. I have attended appointments with various clinicians for both myself and my..