Goldington Road Surgery
Suzanne R. one year ago • From Google
Bad
Online booking system caused appointment confusion
I have been attending this surgery for nine years and have previously spoken very positively about it. However, my recent experience has left me feeling significantly disappointed. The new online system for booking GP appointments has proven to be problematic. I have been dealing with a long-standing health condition that causes considerable discomfort, even with prescribed medication to help manage it. This has resulted in me needing to take time away from work. I was able to have an in-person appointment with a clinician who was very supportive and arranged for me to have a scan. I received a text message indicating the results were satisfactory. However, there was no further contact, and despite still experiencing significant symptoms, I was advised to book another appointment to discuss next steps—which has proven difficult to arrange. I submitted electronic consultation requests indicating I would receive a response by the end of the day, but this did not happen. After speaking with reception staff, I eventually received a booking link. I booked an appointment with the same clinician I had previously seen. As I was unwell at the time, I needed assistance from someone else to complete the booking. I selected the location, confirmed the clinician, and chose my preferred time slot, then took the day off work to attend. On the day of my appointment, I discovered a voicemail informing me it would be conducted by phone and that I would need to complete another electronic consultation form. I am unclear why this was not made apparent during the booking process, particularly given that a location had been displayed. The reception staff member was very compassionate when they saw how upset I was. I am now considering whether to change to a different surgery for myself and my family, and I am thinking about making a formal complaint. I am struggling with my health continuously. I am also a full-time working parent with additional caring responsibilities. My wellbeing has deteriorated significantly, and I have lost confidence in seeking further support.
The nursing staff at this practice are wonderful, particularly two that I have encountered recently during routine appointments. Both were exceptionally lovely, friendly and welcoming throughout..
Goldington Road Surgery
Marium Q.
I have consistently enjoyed my visits to this practice. The entire staff demonstrate genuine commitment to ensuring I receive the assistance I require each time I attend.
Goldington Road Surgery
Jane W.
I have seen a healthcare professional who was exceptionally helpful, kind and reassuring. Investigations were performed and the findings were clearly communicated to me. The practice was welcoming,..
Goldington Road Surgery
Kez A.
Excellent practice. The reception team have consistently demonstrated kindness and helpfulness. The clinical staff are courteous and professional, and they always make an effort to explain matters..
Goldington Road Surgery
Sarah F.
My appointment with the asthma specialist nurse was excellent. They genuinely listen and are incredibly thorough in their approach. They treat you as an individual rather than just another case. The..
Goldington Road Surgery
Ric T.
The medical professionals at this location have been relocated to another facility. As a resident of the local area, I feel inconvenienced by having to travel to a more distant surgery when there..
Goldington Road Surgery
Kayleigh T.
The service here is consistently pleasant. I appreciate the updated appointment booking system that allows you to schedule at a time that works for you. The team members are friendly and always..
Goldington Road Surgery
Steve F.
The healthcare professional demonstrated a professional and friendly manner while efficiently and comfortably removing the stitches. I am very grateful for the care provided.
Goldington Road Surgery
Saqib M.
Disorganised and disappointing. I've been attending this surgery since childhood and it's changed dramatically for the worse. There was a previous clinician who showed genuine care for patients..
Goldington Road Surgery
Pam W.
I would like to thank the member of the management team for taking the time to listen and review my medical background, which helped answer my questions and most importantly allowed me to resume an..
Goldington Road Surgery
Liz C.
Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and..
Goldington Road Surgery
alex n.
I waited on the phone for 40 minutes to speak with someone, only to have the call disconnected just as I was about to be helped. This has been a recurring issue for me.
Goldington Road Surgery
Janice G.
I have been a patient at this practice for nearly five decades and have consistently received appointments whenever I have required medical attention.
Goldington Road Surgery
Dorina R.
I have been trying to book an appointment for the past couple of days and have spent considerable time on hold without success. The reception team indicated that all available slots are currently..
Goldington Road Surgery
Olivia D.
Today I had an appointment with a clinician and found them to be an exceptional healthcare professional. They were the first doctor I've encountered who truly listened to my concerns, took time to..
Goldington Road Surgery
Caroline J.
I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she..
Goldington Road Surgery
Faith M.
My son has particular needs and wants to be able to live as independently as others do, but I feel the practice doesn't listen to his concerns. They direct us to complete forms online, but when..
Goldington Road Surgery
Dionne S.
I relocated to the area four years ago and registered with this practice. The clinical staff, pharmacy team, healthcare professionals, and front desk personnel have consistently delivered..
Goldington Road Surgery
Ambiguous C.
Our family is extremely appreciative of the care provided during end-of-life treatment. It was exceptional service for which we remain very thankful.
Goldington Road Surgery
India H.
I submitted an e-consult form only to be informed that I would need to telephone and arrange an in-person appointment for the healthcare professional to properly evaluate my concerns. On multiple..
Goldington Road Surgery
Fern W.