Goldington Road Surgery
Suzanne R. one year ago • From Google
Bad
Online booking system caused appointment confusion
I have been attending this surgery for nine years and have previously spoken very positively about it. However, my recent experience has left me feeling significantly disappointed. The new online system for booking GP appointments has proven to be problematic. I have been dealing with a long-standing health condition that causes considerable discomfort, even with prescribed medication to help manage it. This has resulted in me needing to take time away from work. I was able to have an in-person appointment with a clinician who was very supportive and arranged for me to have a scan. I received a text message indicating the results were satisfactory. However, there was no further contact, and despite still experiencing significant symptoms, I was advised to book another appointment to discuss next steps—which has proven difficult to arrange. I submitted electronic consultation requests indicating I would receive a response by the end of the day, but this did not happen. After speaking with reception staff, I eventually received a booking link. I booked an appointment with the same clinician I had previously seen. As I was unwell at the time, I needed assistance from someone else to complete the booking. I selected the location, confirmed the clinician, and chose my preferred time slot, then took the day off work to attend. On the day of my appointment, I discovered a voicemail informing me it would be conducted by phone and that I would need to complete another electronic consultation form. I am unclear why this was not made apparent during the booking process, particularly given that a location had been displayed. The reception staff member was very compassionate when they saw how upset I was. I am now considering whether to change to a different surgery for myself and my family, and I am thinking about making a formal complaint. I am struggling with my health continuously. I am also a full-time working parent with additional caring responsibilities. My wellbeing has deteriorated significantly, and I have lost confidence in seeking further support.
I attended this GP practice for the first time in quite some time with a pre-arranged appointment. I arrived approximately one minute after my scheduled time and reached reception a few minutes..
Goldington Road Surgery
Faith M.
My son has particular needs and wants to be able to live as independently as others do, but I feel the practice doesn't listen to his concerns. They direct us to complete forms online, but when..
Goldington Road Surgery
Bob B.
My confidence in the NHS has been restored following my experience at the Union Street branch after consultations with the clinical team and pharmacy staff.
Goldington Road Surgery
Daniela L.
Attended my appointment at the Union Street location today. The receptionist greeted me warmly with a friendly smile. I really enjoy visiting this surgery. Thank you.
Goldington Road Surgery
Angela D.
The receptionist's manner was quite abrupt, and they appeared uncertain about how to handle the situation.
Goldington Road Surgery
Pam W.
I would like to thank the member of the management team for taking the time to listen and review my medical background, which helped answer my questions and most importantly allowed me to resume an..
Goldington Road Surgery
wojciech j.
Make sure to check in at the reception desk when you arrive for your scheduled visit, as failing to do so may result in your appointment being cancelled despite your presence in the waiting area.
Goldington Road Surgery
Janice G.
I have been a patient at this practice for nearly five decades and have consistently received appointments whenever I have required medical attention.
Goldington Road Surgery
Emmy R.
The clinician I saw is a credit to the profession. They are meticulous and skilled. Whenever I've spoken with them they've made me feel listened to and haven't talked down to me. They give weight to..
Goldington Road Surgery
N L.
It is difficult to secure an appointment or obtain a consultation at this practice, and concerns raised do not appear to be adequately addressed. I experienced a health issue and was advised to rest..
Goldington Road Surgery
Stephen P.
This medical practice is excellent and has maintained high standards of care even during difficult periods, consistently striving to ensure patient satisfaction. A clinician at the surgery..
Goldington Road Surgery
Jackie M.
The asthma specialist nurse could not have done anymore for me.
Goldington Road Surgery
Sasha C.
The practice consistently delivers excellent service, with staff who are always willing to help and go the extra mile. The standard of care provided is outstanding.
Goldington Road Surgery
Andrew V.
Like all aspects of life, not everything at medical surgeries will go exactly as we might hope, and experiences will vary from person to person—some positive and some less so. It's important to..
Goldington Road Surgery
Denise B.
I sought urgent medical attention after sustaining an injury from an animal in a region where a serious infectious disease is prevalent, and I required continuation of preventative treatment. During..
Goldington Road Surgery
Steve F.
The healthcare professional demonstrated a professional and friendly manner while efficiently and comfortably removing the stitches. I am very grateful for the care provided.
Goldington Road Surgery
Katy G.
As a new patient at the practice, I wasn't sure what to anticipate. However, when I made my initial call, the reception staff were wonderfully warm and supportive, which was genuinely delightful.
Goldington Road Surgery
Rita A.
I attended my appointment at the local surgery today and received attentive care. The clinician took time to explain matters clearly to me and demonstrated a compassionate approach throughout the..
Goldington Road Surgery
Gemma H.
I was extremely pleased with my recent appointment. The clinician made it very straightforward to have a meaningful conversation. My experiences at other practices previously had often left me..
Goldington Road Surgery
India H.
I submitted an e-consult form only to be informed that I would need to telephone and arrange an in-person appointment for the healthcare professional to properly evaluate my concerns. On multiple..
Goldington Road Surgery
Funmi F.