Goldington Road Surgery
Suzanne R. one year ago • From Google
Bad
Online booking system caused appointment confusion
I have been attending this surgery for nine years and have previously spoken very positively about it. However, my recent experience has left me feeling significantly disappointed. The new online system for booking GP appointments has proven to be problematic. I have been dealing with a long-standing health condition that causes considerable discomfort, even with prescribed medication to help manage it. This has resulted in me needing to take time away from work. I was able to have an in-person appointment with a clinician who was very supportive and arranged for me to have a scan. I received a text message indicating the results were satisfactory. However, there was no further contact, and despite still experiencing significant symptoms, I was advised to book another appointment to discuss next steps—which has proven difficult to arrange. I submitted electronic consultation requests indicating I would receive a response by the end of the day, but this did not happen. After speaking with reception staff, I eventually received a booking link. I booked an appointment with the same clinician I had previously seen. As I was unwell at the time, I needed assistance from someone else to complete the booking. I selected the location, confirmed the clinician, and chose my preferred time slot, then took the day off work to attend. On the day of my appointment, I discovered a voicemail informing me it would be conducted by phone and that I would need to complete another electronic consultation form. I am unclear why this was not made apparent during the booking process, particularly given that a location had been displayed. The reception staff member was very compassionate when they saw how upset I was. I am now considering whether to change to a different surgery for myself and my family, and I am thinking about making a formal complaint. I am struggling with my health continuously. I am also a full-time working parent with additional caring responsibilities. My wellbeing has deteriorated significantly, and I have lost confidence in seeking further support.
The administrative staff at this practice are excellent. They demonstrate helpfulness and kindness in their interactions.
Goldington Road Surgery
Peter B.
I felt unwell and submitted a message through the surgery's system, receiving a response within an hour. I was seen by a clinician who was very pleasant and provided thorough care. They examined me..
Goldington Road Surgery
Daniela L.
Attended my appointment at the Union Street location today. The receptionist greeted me warmly with a friendly smile. I really enjoy visiting this surgery. Thank you.
Goldington Road Surgery
Katy G.
As a new patient at the practice, I wasn't sure what to anticipate. However, when I made my initial call, the reception staff were wonderfully warm and supportive, which was genuinely delightful.
Goldington Road Surgery
Alexis H.
The practice has consistently demonstrated helpfulness throughout my visits. Appointments have run punctually, and clinical procedures have been executed in a professional manner with impressive..
Goldington Road Surgery
Caroline J.
I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she..
Goldington Road Surgery
Laura I.
The healthcare professional made me feel very comfortable during my appointment. She took time to explain each step of the process and demonstrated a high level of professionalism throughout. She is..
Goldington Road Surgery
Kez A.
Excellent practice. The reception team have consistently demonstrated kindness and helpfulness. The clinical staff are courteous and professional, and they always make an effort to explain matters..
Goldington Road Surgery
Sean J.
The care I have received from the practice has been excellent.
Goldington Road Surgery
Jackie M.
The asthma specialist nurse could not have done anymore for me.
Goldington Road Surgery
Giuseppina G.
I was recently transferred to this surgery after my previous practice closed. I experienced significant difficulty contacting the surgery, spending approximately two hours attempting to reach..
Goldington Road Surgery
Liz C.
Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and..
Goldington Road Surgery
kristy b.
Our young child woke up experiencing ear discomfort and was crying. My partner contacted the practice to request an urgent appointment and was pleased to find that a same-day slot became available..
Goldington Road Surgery
Sasha C.
The practice consistently delivers excellent service, with staff who are always willing to help and go the extra mile. The standard of care provided is outstanding.
Goldington Road Surgery
Est E.
I have been a patient at this practice for over 35 years. I can without hesitation, and unapologetically commend them for providing exemplary individual care. They stand apart from the trend that..
Goldington Road Surgery
deepinder g.
I would not recommend this practice. I am very disappointed and frustrated by the difficulty in obtaining appointments despite making multiple attempts. It appears nearly impossible to see a..
Goldington Road Surgery
sandra T.
A thoroughly enjoyable and supportive visit.
Goldington Road Surgery
Helen R.
An unsatisfactory experience at this practice for both of my relatives. The service lacked efficiency and there were communication issues surrounding appointment management and last-minute..
Goldington Road Surgery
Debbie Y.
This practice consistently delivers excellent service. The level of care and assistance provided is truly exceptional.
Goldington Road Surgery
Jason H.
I have only been registered since today. However, I made the decision to transfer to this practice following a consultation interaction that took place here. The experience was refreshing and..
Goldington Road Surgery
Jane W.