Prospect Medical Centre
PE
Parsa E. one year ago • From Google
Bad
And the award for worst GP service in the region goes to… Extraordinarily disappointing. A. Obtaining an appointment is nearly impossible. Regardless of how early you attempt to book. The online booking system should be avoided despite being promoted, as it appears to operate differently from the telephone system, which seems counterintuitive in the current era. B. If you require a letter, document or note, be prepared for a lengthy wait. Whatever deadline is provided (if one is given at all) should be anticipated to take considerably longer. Administrative staff appear to prioritise other matters rather than fulfilling their core responsibilities. C. Do not expect assistance from reception staff. The responses will invariably be: 1. Please take a seat and wait 2. Please attempt to book an appointment in the morning (though success is unlikely) 3. I'm afraid there is nothing I can assist you with D. The volume of vehicles in the car park seems disproportionate to the number of staff, which raises questions about the efficiency of operations as described. E. Should you require a referral to a specialist, the waiting period may be prohibitively long. F. Following a referral to hospital for a CT scan, the hospital indicated that GP practices cannot request this procedure. This suggests a concerning lack of clarity regarding appropriate medical procedures and referral pathways. If given the opportunity to change one thing in history, this practice's establishment would rank as a significant consideration.
Karla M.