Morpeth Surgery Wellway

This practice has undergone a remarkable transformation compared to my previous experience. Calls were answered promptly, the reception staff demonstrated professionalism and discretion when..

This has been the most disappointing NHS experience I have encountered. I have struggled to reach the reception team by phone, and there have been difficulties obtaining necessary prescriptions..

The quality of care at this practice has declined following the recent merger, though it's worth noting that the CQC exists as an oversight body. If concerns arise about standards, they are the..

I have consistently found the approach of most practitioners at this surgery to be quite judgmental. I have been seeking assistance with a health concern and have been trying to address it, but the..

Do I have to give a star? Every single interaction with this practice has been disappointing. Simply attempting to use the website proves problematic. Trying to access online services outside..

Medication reviews appear to be infrequent, and contacting the practice requires significant patience as phone wait times are lengthy. In-person visits are not available for these matters, and the..

A practice that was once excellent but is now having difficulty providing available appointment slots.

Initial consultation resulted in a missed diagnosis, followed by an incorrect diagnosis that caused concern. A subsequent appointment with another clinician proved unhelpful, with a dismissive and..

I felt stressed by the difficulty in obtaining my medication, which resulted in a gap of over a week without it and left me feeling worse than before. The practice does not seem to prioritise..

A special mention for the wonderful manner in which we were received. The warm and friendly telephone approach was followed by an appointment for my son on the same day. The thorough explanations..

Sadly Wellway was an amazing and helpful group with good practitioners UNTIL the takeover by another medical group. Sadly, it feels like those focused on business operations rather than patient care..

EDIT. Since my last review, the situation has deteriorated significantly. The practice now encourages use of online systems which are difficult to navigate, and many of their digital services are..

Frustrating experience at the surgery today. I waited over 40 minutes on hold trying to arrange an appointment with a GP, only to have the call disconnected by the reception team. This meant..

It is extremely difficult to reach the practice by telephone as the line is consistently busy, and the website is equally unhelpful. This surgery was previously excellent, but that is no longer the..

This practice was previously excellent but has deteriorated significantly. I believe this decline may be due to external pressures and insufficient staffing levels. The overall atmosphere suggests..

In the past, telephone access was challenging, with visiting the surgery in person being the most reliable method of communication. The online booking system did not initially appear in the..

There has been a noticeable improvement in how quickly the surgery answers telephone calls for booking appointments, however the new online booking system does not show available appointment slots,..

Excellent service provided today. One of the nursing practitioners demonstrated respect and care when addressing my child's needs. Thank you!

Spoke to a lovely member of staff today to make an appointment. They were helpful and caring, sorting my appointment with understanding and kindness. Thank you – the world needs more people like you.

Why does it take such a considerable amount of time to reach someone when trying to contact the surgery?