Hill Brow Surgery Pms Practice

It is very difficult to secure appointment slots at this practice. I observed what appeared to be a potential data handling concern during an interaction with the reception team, and the reception..

I relocated to the area at the start of the year and joined the practice immediately. I have found the surgery to be excellent in every way. Whenever I have required an appointment, whether with..

Goodness me. They've introduced an automated phone system. It's really not fit for purpose. I struggled to get past the name entry stage. I attempted this multiple times but it repeatedly..

I experienced a lengthy wait to secure an appointment, which was subsequently cancelled by the practice the day prior through an automated message. Upon reaching out to arrange an alternative slot,..

Called on behalf of a family member with a long-term condition and despite being under considerable pressure, the reception staff member was exceptionally accommodating and managed to schedule a..

This practice appears to have earned its lower ratings for good reason. The team might benefit from being reminded that they are providing a service to patients. A training programme focused on..

It appears that phone calls go unanswered, which is incredibly frustrating. I visited in person and was uncertain whether the practice was operating, as there was no sign of activity. I attempted to..

I attempted to schedule an appointment that I had been needing for several days. The online booking system was unavailable, but when I contacted the practice by telephone, I was directed to use the..

The referral process has not worked as promised on multiple occasions. The appointment booking system appears problematic, and despite numerous attempts to reach the practice, I have not received..

Excellent service received. I attended with a minor injury and the team accommodated me shortly before the end of the day, which prevented the need for hospital attendance. Medication was prescribed..

I had a really positive experience with the reception staff today. They were extremely courteous and helpful when addressing my enquiry, demonstrating genuine warmth and professionalism throughout..

I would not recommend this practice. The service quality fell short of expectations, and I found the experience to be disappointing overall. There are better options available elsewhere.

I needed to arrange a blood test and called at 5.25pm hoping to reach a receptionist. The automated phone system didn't make it straightforward to select that option. I pressed option 3 for..

Attempting to reach reception staff proves extremely difficult. There are considerable delays before reaching the front of the queue to provide your information. Receptionists are only available..

I recently visited the surgery for a medication review and was feeling very anxious beforehand. However, the doctor (Dr Patel) I saw was incredibly welcoming, friendly, and professional from the..

I share the frustrations expressed by many other reviewers regarding this practice. When appointments with the medical team are accessible, the clinical care provided is of a high standard...

My experience with this practice has been quite frustrating. My son was diagnosed with an infection and a prescription for medication was issued, but when I contacted two different pharmacies..

*Update at bottom for 2023*. This has been the most disappointing medical practice I have attended. I cannot fault the clinical staff when I have managed to see them, as they have consistently..

I feel anxious about the prospect of becoming unwell because securing an appointment is extremely difficult. I prefer face-to-face consultations rather than telephone conversations, and I find it..

I originally joined this practice following a recommendation and have found them to be excellent healthcare providers. At my first appointment, I received medication for a condition that had..