Teams Medical Practice
Jenny D. one year ago • From Google
Bad
Online booking system excludes elderly patients
How are people in their 80s supposed to manage making appointments when everything is conducted online? It's challenging enough at my age being required to use the online consultation system. But asking my elderly mother, who only has a landline and no internet access unless I help her navigate it, to do the same seems unreasonable. The appointment system really needs a significant redesign to better accommodate those without digital access.
The receptionist's manner was disappointing and left a negative impression.
Teams Medical Practice
Danielle S.
It is very difficult to secure an appointment at this practice. Their booking system does not appear to function effectively. I called on consecutive days after receiving a message requesting me to..
Teams Medical Practice
John W.
The clinician demonstrated an insensitive communication style that I found concerning, and I believe their interpersonal approach with patients requires significant improvement. However, two other..
Teams Medical Practice
chris l.
The service was disappointing once more. The reception staff came across as dismissive, and the referral provided did not feel particularly helpful or effective.
Teams Medical Practice
Karen G.
Called to book an appointment today and a young staff member answered. I was able to secure an appointment, however I found their manner quite off-putting. I enquired whether a particular clinician..
Teams Medical Practice
Jenny D.
How are people in their 80s supposed to manage making appointments when everything is conducted online? It's challenging enough at my age being required to use the online consultation system. But..
Teams Medical Practice
Conniecranexxx C.
I contacted the practice regarding a repeat prescription and was informed it could not be processed at that time. I was advised to switch to a different healthcare provider. Having been a patient..
Teams Medical Practice
Helen M.
Excellent and compassionate healthcare team at this practice. Among the finest I have experienced.
Teams Medical Practice
Annmarie F.
The reception staff came across as unwelcoming and unhelpful during my interactions with them. Their demeanor was quite negative. However, my healthcare provider was pleasant and approachable.
Teams Medical Practice
Peter S.
Although this is not my usual practice, I am required to attend here for specialist care and have consistently found the staff to be welcoming and supportive. The presence of an on-site pharmacy is..
Teams Medical Practice
Sandy S.
I've read quite a few negative reviews about this surgery, and I've encountered some disappointing experiences myself. However, I felt it was important to highlight that the reception team here are..
Teams Medical Practice
Chris T.
Unfortunately, I share the concerns raised by others. The clinical staff are excellent, but there are instances where administrative staff fall short of expectations. During a recent interaction, I..
Teams Medical Practice
KJ K.
The shift to the online consultation system has been disappointing. I recognise that the clinical team have heavy workloads, but the current callback arrangement is impractical for me. Waiting by..
Teams Medical Practice
June S.
We find the clinical staff to be lovely and approachable, while the reception team are very helpful and do their best to assist us.
Teams Medical Practice
Tatiana B.
The practice maintains high standards of cleanliness and features modern facilities. The team members are welcoming and provide helpful assistance. Very good experience overall.
Teams Medical Practice
Natalie V.
It is quite challenging to secure an appointment at this practice.
Teams Medical Practice
Gavin E.
I recently spent a considerable amount of time on hold only to be informed that I would need to ring back later as the lines were particularly busy. I found it frustrating that despite having..
Teams Medical Practice
Carol C.
This practice used to provide excellent care, but I'm now finding it very difficult to secure appointment slots. I'm quite disappointed with the current situation.
Teams Medical Practice
Pop F.
It is extremely difficult to obtain an appointment at this practice. My partner called at the designated time and was positioned 28th in the queue, yet by the time the call was answered, there were..
Teams Medical Practice
Carter L.
Extremely frustrating experience. I have been attempting to contact the practice for an extended period to arrange an appointment but have been informed that immediate slots are unavailable. When I..
Teams Medical Practice
Kath R.