Linthorpe Surgery
EW
Elijah W. 10 months ago • From Google
Poor
I do appreciate the surgery when it's functioning properly, however the online consultation system and appointment booking process feels inadequate. Frequently it directs you towards hospital services when you simply need medication refills. It seems problematic that an automated system suggests hospital attendance when all that's needed is to speak with someone directly. That said, the reception staff experience isn't ideal either. Many come across as dismissive and disinterested, and some appear to overstep their role. It feels uncomfortable disclosing health concerns to reception staff, particularly given the lack of privacy—conversations can easily be overheard by others in the waiting area. The self-check-in system at appointments also seems counterintuitive. If reception staff are primarily directing people to screens for self-registration, it raises questions about the necessity of those positions. Staff sometimes make judgements about your concerns before you've had the opportunity to fully explain them. Sending patients to hospital for services that could be provided at the surgery level wastes valuable NHS resources. It's concerning that surgeries frequently redirect patients to accident and emergency or hospital departments. The primary care system in the UK appears to be struggling significantly. There could be efficiency gains if certain procedures were conducted during appointments rather than requiring separate visits. For instance, if blood tests are deemed necessary, collecting samples on the day rather than scheduling a follow-up appointment weeks later would reduce waiting times considerably. Additionally, there's an inconsistency with appointment punctuality—patients are expected to arrive on time and wait in the reception area, yet appointments frequently run behind schedule. This same flexibility isn't extended when patients themselves are delayed.
sharon M.