Haxby and Wigginton Health Centre
one year agoGary L. 2 years ago • From Google
Poor
Online booking system frustrates outside working hours
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting approximately a week without being contacted, I used the online system to request a consultation as suggested. I would also note that the online booking system appears unavailable outside standard business hours and weekends, which seems counterintuitive to its purpose. Roughly a week later, the administrative team contacted me to schedule a telephone appointment for 3-5 weeks ahead. They mentioned that one particular result was of concern and would likely involve discussion about medication options, though other results appeared satisfactory. When the telephone consultation eventually took place around two weeks later, I found the call difficult to follow. The clinician appeared unprepared and seemed unclear about the specific health concerns being discussed. Cholesterol was eventually mentioned, but the clinician concluded there was no significant issue requiring intervention. I was advised to undergo repeat testing in six months to monitor for any changes. Overall, I felt the consultation could have been more thorough and informative.
Haxby and Wigginton Health Centre
one year agoDear Mr Lewis Thank you for sharing your recent experience with the practice and I am sorry that we have not met your expectations. The usual protocol for the GP is to contact you if your results are abnormal and require a follow-up action. In cases where they are borderline we would usually offer a routine telephone call with our GP to discuss these via our waiting list which is 3 to 6 weeks long. Blood results can take from 7 to 10 working days to return. Our online system remains only open from 07.00 to 18.00 from Monday to Friday due to historical concerns we had found from emergency appointments being inappropriately requested by patients overnight or weekend instead of seeking out-of-hours medical care by contacting 111 or A&E in emergency cases, ultimately delaying their care. You would also have been clinically assessed for your priority by the duty doctor hence you were offered a routine appointment via our waiting list to discuss your results as all appointment requests whether routine or same day have to be reviewed for their clinical need. In relation to the telephone call with the GP, I would like to apologise for the quality of the call. If you wish to speak to the GP again about the results then please feel free to submit another 'Urgent Appointment' request online form via this link https://access.klinik.co.uk/contact/haxby-group. If you would like me to take a closer look into your concerns for you, then please feel free to email me directly at [email protected] and I will be happy to assist you further. Kind Regards Piotr Patient Experience Team
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Linda W.
Excellent service across all aspects, from the ease of booking an appointment through to the consultation itself and subsequent follow-up care. Thank you very much for the assistance provided to my..
Haxby and Wigginton Health Centre
Matt B.
The level of organisation and mishandling at this practice resembles a chaotic establishment, though the situation is far from amusing. The reception team appear to find the disorder rather..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
M F.
I would like to express my gratitude to everyone who contributed to the vaccination programme. The entire operation was well-organised and professionally managed by all involved. I would..
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Darren D.
Absolutely frustrating as usual! I requested a routine screening that health information everywhere encourages people to pursue, and instead I was told I need to present with specific concerns..
Haxby and Wigginton Health Centre
Rowland H.
When will the practice's contact information be updated on the website? It would be helpful if patients could reach the surgery easily to book appointments through current and accurate phone details.
Haxby and Wigginton Health Centre
Rob C.
Dear Mr Cohen, I am sorry you have had cause to complain. I have asked my deputy manager, Nicole Zannikos, to contact you to investigate this further and find out what happened, with a view to..
Haxby and Wigginton Health Centre
Paige W.
I am very disappointed that my daughter's routine immunisations have been cancelled on multiple occasions, each time just an hour before the scheduled appointment. The same healthcare professional..
Haxby and Wigginton Health Centre
Pauline M.
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
jane h.
I contacted the surgery on behalf of my elderly relative who had run very low on essential medication for their condition. The team arranged for the prescription to be sent promptly to the local..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Rob L.
The vaccination clinic on Saturday was poorly managed. I waited 45 minutes for a 10 minute appointment slot, largely because the clinic allowed unscheduled visitors to be seen alongside those with..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
peter w.
The practice needs to improve its organisation. I was unable to obtain blood forms due to printer issues. I visited multiple locations, encountering various obstacles including one being closed,..
Haxby and Wigginton Health Centre
Vicky B.