Haxby and Wigginton Health Centre
one year agoGary L. one year ago • From Google
Poor
Online booking system frustrates outside working hours
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting approximately a week without being contacted, I used the online system to request a consultation as suggested. I would also note that the online booking system appears unavailable outside standard business hours and weekends, which seems counterintuitive to its purpose. Roughly a week later, the administrative team contacted me to schedule a telephone appointment for 3-5 weeks ahead. They mentioned that one particular result was of concern and would likely involve discussion about medication options, though other results appeared satisfactory. When the telephone consultation eventually took place around two weeks later, I found the call difficult to follow. The clinician appeared unprepared and seemed unclear about the specific health concerns being discussed. Cholesterol was eventually mentioned, but the clinician concluded there was no significant issue requiring intervention. I was advised to undergo repeat testing in six months to monitor for any changes. Overall, I felt the consultation could have been more thorough and informative.
Haxby and Wigginton Health Centre
one year agoDear Mr Lewis Thank you for sharing your recent experience with the practice and I am sorry that we have not met your expectations. The usual protocol for the GP is to contact you if your results are abnormal and require a follow-up action. In cases where they are borderline we would usually offer a routine telephone call with our GP to discuss these via our waiting list which is 3 to 6 weeks long. Blood results can take from 7 to 10 working days to return. Our online system remains only open from 07.00 to 18.00 from Monday to Friday due to historical concerns we had found from emergency appointments being inappropriately requested by patients overnight or weekend instead of seeking out-of-hours medical care by contacting 111 or A&E in emergency cases, ultimately delaying their care. You would also have been clinically assessed for your priority by the duty doctor hence you were offered a routine appointment via our waiting list to discuss your results as all appointment requests whether routine or same day have to be reviewed for their clinical need. In relation to the telephone call with the GP, I would like to apologise for the quality of the call. If you wish to speak to the GP again about the results then please feel free to submit another 'Urgent Appointment' request online form via this link https://access.klinik.co.uk/contact/haxby-group. If you would like me to take a closer look into your concerns for you, then please feel free to email me directly at [email protected] and I will be happy to assist you further. Kind Regards Piotr Patient Experience Team
Had excellent service from start to finish this week. Completed an online form and was contacted by the surgery the same day. Had to pick something up from the reception desk (very pleasant staff..
Haxby and Wigginton Health Centre
Anthony W.
If you require any form of medical attention, I would strongly suggest considering an alternative practice. Throughout my time living in the area, I have seldom needed medical consultation, but the..
Haxby and Wigginton Health Centre
Mick C.
If I could rate this lower, I would. There is little positive I can say about my experience. I was very disappointed.
Haxby and Wigginton Health Centre
Terry W.
Attended an appointment and underwent a blood test at a local facility on the same day. Called the surgery a few days later to inquire about the results and was directed to ring back after a certain..
Haxby and Wigginton Health Centre
torz L.
You have to struggle to secure appointments. The booking system requires completing a form that can be confusing to fill out, after which there is a lengthy wait for a callback. The waiting period..
Haxby and Wigginton Health Centre
Anita C.
I regularly use the online system to request repeat medications. My last order was placed recently. I am now running low on my supply and cannot find any remaining repeats available through either..
Haxby and Wigginton Health Centre
stephanie g.
Obtaining a routine appointment requires a waiting period of several weeks.
Haxby and Wigginton Health Centre
Bryant D.
The patient care standards at this practice appear to be inadequate. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Lizzie B.
Outstanding care provided during the challenging period. The digital reporting system is excellent and very user-friendly. The team has been managing an exceptionally high workload with great..
Haxby and Wigginton Health Centre
Anthony C.
Following a referral from physiotherapy services, the practice received my referral and subsequently informed me that it had been overlooked, which came after an extended waiting period for a..
Haxby and Wigginton Health Centre
Gary L.
Following several blood tests covering various health markers, I received results indicating that multiple values were borderline and required discussion with a clinical professional. After waiting..
Haxby and Wigginton Health Centre
Andy D.
I am very pleased with the care I received at this GP practice. The staff member who handled my initial contact was remarkably courteous and efficient, arranging my appointment with thoughtfulness..
Haxby and Wigginton Health Centre
OEDIPUS C.
After spending half an hour in a telephone queue and providing my medical history to reception staff, I received a diagnosis based solely on a description of my symptoms and photographs sent to the..
Haxby and Wigginton Health Centre
Ken P.
This practice has not met my expectations. When I attempted to request an alternative medication, I was instructed to use a specific phone option, but this option appears to be non-functional and..
Haxby and Wigginton Health Centre
Morticia B.
Received an urgent appointment very quickly after submitting an online request. The healthcare professional was pleasant and reassuring throughout the consultation.
Haxby and Wigginton Health Centre
Vicky B.
I submitted a clinic form early in the morning for my child, we had an appointment a couple of hours later and I picked up the prescription at midday. Brilliant efficient service and excellent care...
Haxby and Wigginton Health Centre
Gillian R.
Excellent experience today. I submitted my symptoms through the online portal and received a prompt phone call shortly after, offering me an in-person appointment. The clinician was kind,..
Haxby and Wigginton Health Centre
Martin B.
The practice appears to be experiencing declining standards. I would recommend considering alternative healthcare providers.
Haxby and Wigginton Health Centre
Viviane V.
Contacted the surgery for a same day appointment for my husband and received confirmation of an available slot in the afternoon, which was much appreciated. A prescription was arranged to be sent..
Haxby and Wigginton Health Centre
Gavin B.
It would have been preferable to seek assistance elsewhere.
Haxby and Wigginton Health Centre
Pauline M.