The Forum Health Centre
7 months agoJames P. 7 months ago • From Google
Bad
Online booking system lacks flexibility and choice
1 star for an absolutely unacceptable appointment system. I contacted the practice to arrange a consultation specifically with a female clinician, only to be informed that the surgery no longer permits advance appointment bookings. Instead, we were instructed to await a text link and complete an online form independently. The form contained extensive questions but offered no facility to request a female clinician or indicate a preferred date. When I spoke with reception staff, I was advised there was no assurance the patient would be seen by a female clinician and no option to book for the required date, as appointments would simply be allocated to the first available practitioner. For a general practice, this absence of flexibility and apparent indifference to legitimate patient preferences is deeply unsatisfactory. Patients ought to be able to request a practitioner they feel at ease with and secure an appointment that accommodates their circumstances, particularly for matters of this significance. We will now be seeking to transfer our registration to a practice that provides a more professional and patient-centred approach.
The Forum Health Centre
7 months agoDear James We are deeply concerned to read this review and it does not reflect the service offered by Forum Health Centre. We have attempted to identify you through our patient records, but have been unable to find anyone by the name used in this post. We are therefore unclear whether you are posting about the correct SURGERY and would very much appreciate it if you could contact us directly with your concerns so we may have the opportunity to investigate and respond. please email us at [email protected] or call 0247 6266370
I recently had some interactions with the practice staff regarding administrative documentation for a family member. The team provided an efficient and professional service throughout. Excellent..
The Forum Health Centre
Bryan N.
The facility lacks accessible entrance provisions for wheelchair users.
The Forum Health Centre
Sherry F.
I was appreciative of the patience demonstrated and the compassionate approach taken by the staff members when responding to my concerns. A timely and supportive telephone consultation was promptly..
The Forum Health Centre
Elaine R.
The healthcare professional provided excellent service, arranging comprehensive testing and organising a subsequent appointment to discuss the findings and monitor progress. Constructive feedback..
The Forum Health Centre
Julie L.
I am a patient at the health centre, along with my family members who are also registered there. The care and support that we have all received is exceptional, coming from the clinical staff,..
The Forum Health Centre
Paul M.
I appreciate the assistance provided in gathering the medical documentation needed for my private health insurance application. I was especially grateful for the prompt delivery of the physical copy..
The Forum Health Centre
Pixie B.
Attended a weekend appointment with an excellent female clinician who demonstrated professionalism throughout. It was particularly convenient to access GP services outside standard weekday hours,..
The Forum Health Centre
Rob L.
I have been managing a heart condition and upon returning from time away, I experienced some health concerns. The practice demonstrated excellent responsiveness by arranging a prompt appointment and..
The Forum Health Centre
shelly s.
The team demonstrated helpfulness and responded promptly to my needs.
The Forum Health Centre
Colin T.
I contacted the practice to inquire about a referral I had requested. I had authorized the staff to communicate with a family member on my behalf, but the receptionist declined and insisted on..
The Forum Health Centre
Gail K.
Excellent service from the team at the health centre. Thank you all for your hard work and dedication.
The Forum Health Centre
david e.
Parking is readily accessible, and the medical staff are competent and professional.
The Forum Health Centre
Amelia N.
I submitted a travel health form that was overdue and required urgent completion. I received a phone call approximately two hours later confirming that it had been processed. I was very grateful for..
The Forum Health Centre
Harmony O.
I would say there are significant variations in the quality of care between different medical practices. I am currently registered at one surgery and have been unable to secure an appointment for..
The Forum Health Centre
The P.
The care I received was unsatisfactory. A prescribed medication appeared to trigger an adverse reaction. Additionally, I presented with multiple concerns during my visit, and despite being reassured..
The Forum Health Centre
Viv E.
The practice team have been consistently supportive throughout my visits, including those at reception and the pharmacy. I was particularly impressed by one clinician who took the time to genuinely..
The Forum Health Centre
Wendi W.
One of the practitioners at the surgery demonstrated exceptional kindness and compassion. Their patience during the appointment was wonderful and very much appreciated.
The Forum Health Centre
Ron G.
Had to wait a fortnight for an appointment with a clinician. Eventually secured an urgent care slot, though they were only able to address a single health concern during that visit. Found the..
The Forum Health Centre
Kimberley S.
I have consistently had a positive experience at this practice. The team has always managed to accommodate urgent appointments for my young family members when required. I would suggest this surgery..
The Forum Health Centre
Paul G.
Hi Paul We are naturally disappointed to receive your one star review. Whilst pleased to note that you feel we have “a couple of good doctors” it would be more helpful if you could contact us..
The Forum Health Centre
Kaiser B.