Aldergate Medical Practice

I attended my first appointment today and had a thoroughly enjoyable experience. The reception team were exceptionally helpful and made me feel very welcome from the moment I arrived. The healthcare..

After considering the reviews for this practice and recognising the pressures that general practices face, I remain convinced that this is an outstanding practice. Calling at opening time and..

The appointment scheduling system is quite frustrating. It's extremely challenging to secure an appointment given the daily rush at opening time, and advance bookings are not available. The clinical..

Having been attending this practice throughout my adult life, I find some of the feedback quite surprising. My recent visits have been predominantly positive, from the reception team who recognised..

The phone support I received was disappointing as I was directed to access services online. I don't have a computer and am not comfortable using internet services on my mobile device. Growing up,..

The practice has some excellent clinical staff members and a couple of particularly helpful reception team members. However, obtaining an appointment can be quite challenging due to high demand on..

The leadership team at the practice demonstrates exceptional quality. Their capabilities are truly impressive. The practice manages a substantial patient population, which undoubtedly presents..

The practice staff face considerable demands and have provided valuable support during a challenging family situation involving international medical coordination and end-of-life care arrangements...

I have been a patient at this practice for many years. In the past, the service was acceptable, though nothing exceptional. However, the quality has declined significantly. There appears to be a..

We have been attending this medical practice since it was established and have observed a gradual deterioration in the standard of care provided and the ease of securing appointment slots. Although..

I have been a patient at this practice for my entire life, and my family members have also been registered there for decades. Over the years, we have witnessed significant changes in the quality of..

The online appointment booking system is extremely difficult to use. Over several weekdays, I attempted to book an appointment right when the system opened in the morning, but no available slots..

Disappointing experience with appointment availability. Unable to secure a slot despite following the suggested calling times. When raising concerns about the booking process, the call was..

I would like to express my gratitude to the reception staff member and the pharmacy team member who assisted me today. Both were exceptionally friendly and made considerable efforts to provide..

Felt dismissed and not properly understood during my visit. There seemed to be a lack of empathy in the interaction. I experienced what felt like dismissive treatment, which I found deeply..

I have been attempting to secure an appointment with my regular healthcare provider for approximately four weeks without success. My designated clinician has been unavailable due to leave, with a..

Disappointing experience with the appointment scheduling system.

I had a recent appointment with Dr Arya and I wanted to say how lovely she was. She was professional and made me feel so at ease. She dealt with my problem and I was very happy with the outcome.

I called the practice on a Friday morning and was able to get a same-day appointment. The clinician I saw was excellent and very helpful. I think it's important to acknowledge when things go well,..

Frustrated with the experience of calling to check on medication availability for ongoing pain management. Each time I ring, regardless of how courteous I am, I feel dismissed and unwelcome. The..