HS

Heather S. 2 months ago • From Google

Rating

Bad

Online booking system leaves patients frustrated

The service fell short of expectations, with minimal personal contact available when attempting to schedule appointments. I was directed to complete an online booking form via a link rather than being offered phone appointments. After submitting the form, I received a confirmation that my request had been received, but received no further guidance on next steps. This approach left me feeling that patient care was not a priority. When I contacted the prescription inquiry line, despite being first in the queue, it took over 15 minutes to reach someone. I have concerns about this system's accessibility, particularly for those who may struggle with typing on mobile devices or understanding digital processes. For vulnerable patients, this reliance on online methods could create a genuine barrier to accessing the medical support they require.

Other reviews for Walker Medical Group