Millfield Medical Group

Just attended for our vaccinations and they were excellent. The clinical staff we saw were wonderful, we barely felt anything at all. They were very professional and friendly throughout, making the..

Excellent service provided during the vaccination appointment, which was handled in a very professional and efficient manner.

This practice was once excellent with both clinical staff and reception team members who were genuinely helpful. Unfortunately, that standard appears to have declined. The reception staff now come..

This practice was previously outstanding. The clinical staff members remain largely excellent, however accessing care has become increasingly challenging. Obtaining an appointment or speaking with..

The receptionist's attitude was disappointing and unhelpful. Test results are frequently not received as expected. It is regrettable that a valued staff member has departed. After being a patient at..

I'm delighted with the care I've received at this surgery. The entire team is wonderful and the clinical staff are exceptional. Nothing is too much trouble for this practice, and I'm very grateful..

The receptionist provided minimal assistance beyond directing me to use the online triage system, despite my explanation that I was unable to navigate it independently. I found this unhelpful given..

I have been a patient at this practice for over three decades, though I have noticed a gradual decline in the service provided. While the clinical staff are competent, accessing them has become..

I have been attempting to contact this practice for several weeks regarding a repeat medication request. Unfortunately, the phone line has consistently been either busy or unanswered, which has been..

Have been attending this practice since 2017. The team has consistently demonstrated professionalism, flexibility and friendliness throughout my time as a patient. The reception staff have been..

The receptionist who answered my call displayed a rather abrupt manner and could benefit from additional customer service training.

Attended for a routine vaccination appointment and found the entire experience to be quick and well-organised. The reception staff, marshals, and clinical team all provided excellent service during..

It's acceptable if you're prepared for a wait.

Request to have the front desk staff member who works during morning hours reassigned to this position.

I'm experiencing significant discomfort with my ear and am struggling to access care. The practice is closed on weekends, and since today is Saturday, I cannot get an appointment until Monday..

My visits to the surgery have consistently been positive, with the team always being friendly and welcoming.

This practice seems to prioritize making things difficult for patients. I was refused an appointment to obtain a replacement prescription after experiencing an adverse reaction to a new medication..

The team demonstrated a welcoming and encouraging approach throughout my visit.

Excellent experience with the online consultation service. I received a prompt response within a short timeframe and was provided with both a specialist referral and a prescription that was ready to..

This surgery has not met my expectations and I am considering finding alternative care elsewhere. I found the overall experience with staff to be disappointing. If it were possible, I would rate it..