Longrigg Medical Centre
VG
Violet G. 2 years ago • From Google
Average
I have been attending this surgery for many years and, like others I know, have found the changes since the pandemic difficult to adjust to. The shift towards telephone consultations has continued, and without face-to-face appointments, it feels harder to communicate effectively. The online booking system is also challenging, particularly when you need to arrange a follow-up appointment that has been requested during a recent visit but cannot be booked through reception. Despite the surgery having relatively few patients waiting to be seen, when you do call, there are often significant queues. It seems there could be scope to increase staffing levels to manage call volumes more effectively, especially given that the decision to move towards this model of care was made by the practice. I recognise that not everyone finds technology straightforward, and I would hope the surgery might consider a more flexible approach that works for both patients and staff. Thanks
Claire W.