The Wells Medical Practice

I have had significant difficulty reaching the practice by telephone. Despite multiple attempts to call within a short timeframe to arrange an appointment for my young child, I was unable to get..

I believe this practice is exceptional. The recent appointment booking system works really well and the front desk staff have consistently been courteous and supportive. I find some of the other..

Avoid at all costs...The triage and booking system is problematic and you should be cautious about the information you enter into it. It should function as a straightforward booking system rather..

Excellent clinical team and very helpful support staff.

The reception staff came across as dismissive and unhelpful during my interaction. I felt there was a poor attitude displayed towards patients and the conversation became confrontational. The clinic..

I've scheduled three telephone consultations this week and am still awaiting contact. The initial booking process proved quite challenging, as calls were difficult to connect and would disconnect..

The practice was satisfactory previously. However, over the past year or so, I have found the front desk staff to be quite unwelcoming. I am uncertain whether they are unhappy in their roles, but if..

Following the integration of the two practices, there has been a noticeable enhancement in the quality of services provided. The ability to request repeat medications through the online platform is..

They have consistently been very kind and responsive, particularly since recent system changes. The staff members are lovely and wonderful. I would encourage others to be kind and patient with them,..

I reviewed this practice three months ago and regrettably the situation remains unchanged. It continues to be problematic. The service is extremely busy. Obtaining an appointment requires waiting..

What a wonderful addition to the reception team! At last! The staff member sounds genuinely interested in helping patients!

I have been a patient at this practice and its predecessor organisations for more than two decades, and have consistently experienced responsive, helpful, efficient, supportive, communicative and..

The reception team were consistently helpful and friendly. I had an appointment with a healthcare professional who was lovely and approachable. Waiting times were reasonable, and the staff member..

Some of the front desk staff can be quite abrupt and ask overly personal questions.

The appointment booking process is frustrating. When you finally get through, there are typically no available slots, and you're advised to call back at a later time. Attempting to book at the..

The experience was extremely disappointing. I was supposed to have a telephone appointment but nobody called me. I spent over an hour on hold trying to get this sorted out. The practice seems to..

It is deeply disappointing to observe that the implementation of an online booking system has significantly diminished what was previously regarded as an excellent practice - particularly from a..

I don't typically leave reviews, but I felt it necessary to share my experience following multiple interactions with the front desk team. Unfortunately, these encounters left me with the impression..

This surgery has not met my expectations and I feel the need to find alternative care. The reception staff interactions were disappointing and unhelpful. I spent considerable time trying to reach..

The practice operates at a high capacity, which can occasionally make it challenging to reach them. However, we have great appreciation for the clinical staff. They are consistently approachable and..