JC

Jade C. 4 years ago • From Google

Rating

Excellent

Online booking system makes appointments straightforward

I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt. Every single healthcare provider I've had previously fail in comparison. Their online system makes it easy for people who work to get medical advice and appointments without having to phone repeatedly, though I've never had any trouble getting through on the phone either, and everyone there from reception to clinical staff are all very thorough and I have nothing but praise for everyone there. A family member developed a serious illness and moved in with me, hadn't been able to get an appointment with their own GP for over 2 weeks to find out anything about their condition or prognosis, their doctors reception team cited availability issues, despite them being very poorly and having to attend hospital a couple times because they were extremely unwell yet their health wasn't prioritised. They were in complete darkness about what their condition meant. When they moved in with me, we registered them with this health centre and two healthcare professionals did a house call same day. Whilst the conversations were difficult, they were very needed and the professionals answered all of our questions and made sure we felt supported. A couple of healthcare professionals continued to attend house calls until they passed just 5 days later. The reception team worked tirelessly to get new medications prescribed the same day they moved in with me. They then moved quickly onto specialist medication management and again all sorted rapidly by this health centre. I dread to think what we would have endured at their old doctors. This health centre truly goes above and beyond - I was also sent information on counselling and mental health support as well as information about specialist bereavement services which were good to have and I hadn't considered my own health up until that point. I also recently went on honeymoon and all my travel documents were in my married name but vaccine passport was in maiden name. Whilst my existing documents were accepted on the way out of the UK, they needed to be changed whilst I was abroad before I travelled back and it gave me so much anxiety thinking I wouldn't be able to return to the UK. I contacted this health centre online from abroad, and a member of the reception team sorted it all out for me within about an hour. I've had a couple issues with my health in recent years, and I previously ignored health issues and tried to treat myself due to issues I've experienced at GP surgeries elsewhere with not only accessing appointments, but also issues with the appointments themselves. I've been to this health centre about a couple of issues and seen a practice nurse, and they actually listens to concerns and works with you to take control of your health. They don't dismiss or reject things you note about your own body. They listen and help. I'm going to be moving out of area next year and the biggest thing I'll miss about moving is my GP because of their outstanding services. Thank you to this health centre!

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