St. Anthony's Health Centre
Jade C. 4 years ago • From Google
Excellent
Online booking system makes appointments straightforward
I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt. Every single healthcare provider I've had previously fail in comparison. Their online system makes it easy for people who work to get medical advice and appointments without having to phone repeatedly, though I've never had any trouble getting through on the phone either, and everyone there from reception to clinical staff are all very thorough and I have nothing but praise for everyone there. A family member developed a serious illness and moved in with me, hadn't been able to get an appointment with their own GP for over 2 weeks to find out anything about their condition or prognosis, their doctors reception team cited availability issues, despite them being very poorly and having to attend hospital a couple times because they were extremely unwell yet their health wasn't prioritised. They were in complete darkness about what their condition meant. When they moved in with me, we registered them with this health centre and two healthcare professionals did a house call same day. Whilst the conversations were difficult, they were very needed and the professionals answered all of our questions and made sure we felt supported. A couple of healthcare professionals continued to attend house calls until they passed just 5 days later. The reception team worked tirelessly to get new medications prescribed the same day they moved in with me. They then moved quickly onto specialist medication management and again all sorted rapidly by this health centre. I dread to think what we would have endured at their old doctors. This health centre truly goes above and beyond - I was also sent information on counselling and mental health support as well as information about specialist bereavement services which were good to have and I hadn't considered my own health up until that point. I also recently went on honeymoon and all my travel documents were in my married name but vaccine passport was in maiden name. Whilst my existing documents were accepted on the way out of the UK, they needed to be changed whilst I was abroad before I travelled back and it gave me so much anxiety thinking I wouldn't be able to return to the UK. I contacted this health centre online from abroad, and a member of the reception team sorted it all out for me within about an hour. I've had a couple issues with my health in recent years, and I previously ignored health issues and tried to treat myself due to issues I've experienced at GP surgeries elsewhere with not only accessing appointments, but also issues with the appointments themselves. I've been to this health centre about a couple of issues and seen a practice nurse, and they actually listens to concerns and works with you to take control of your health. They don't dismiss or reject things you note about your own body. They listen and help. I'm going to be moving out of area next year and the biggest thing I'll miss about moving is my GP because of their outstanding services. Thank you to this health centre!
I had been with this practice for several years while living in one area, and when I relocated to a different neighbourhood in 2021, I updated my address with them within a week of moving. I was due..
St. Anthony's Health Centre
D R.
I have been a patient at this practice for a considerable time and have consistently experienced good service with a friendly approach.
St. Anthony's Health Centre
Mia B.
I would strongly advise against recommending this practice. The reception team appeared disorganised and displayed poor courtesy towards patients.
St. Anthony's Health Centre
Riiko S.
This practice provides a solid service. Appointments are typically available within a reasonable timeframe and the staff demonstrate genuine care and attentiveness. While not exceptional, they..
St. Anthony's Health Centre
Jade C.
I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt...
St. Anthony's Health Centre
Sharon S.
Used the online advice service and was informed a response would be provided by 6:30 pm the following day. However, after six days have passed, I am still awaiting a reply.
St. Anthony's Health Centre
Hannah D.
The staff members seemed unhappy during my interaction. I got the impression that I had frustrated someone by making a follow-up call. The matter felt unnecessary since I was simply verifying my..
St. Anthony's Health Centre
David W.
The team members are accommodating, though appointments for the same day require calling early in the morning, otherwise you may need to wait several days to be seen by a clinician.
St. Anthony's Health Centre
Nymeria s.
The staff are genuinely pleasant, which is the only positive aspect I can mention. However, I've experienced persistent difficulties with the telephone system. When attempting to call, I receive an..
St. Anthony's Health Centre
Mariola M.
The reception team appeared unwelcoming and lacked friendliness during my visit. There were no greetings, smiles, or courteous acknowledgements. I was disappointed by the overall demeanor and..
St. Anthony's Health Centre
Jacqui M.
This is a wonderful practice that I would happily recommend. Despite its modest size, it manages to arrange appointments with clinical staff in a timely manner. The callback system is an excellent..
St. Anthony's Health Centre
Jonny S.
If you prefer to be advised to schedule a follow-up appointment once your situation has improved, this practice may be suitable for you.
St. Anthony's Health Centre
NaGz V.
It's incredibly frustrating trying to reach this practice by telephone or secure an appointment. I've been attempting to get through since the beginning of the week and was assured I would receive a..
St. Anthony's Health Centre
Chris H.
As good as you could reasonably expect, considering the significant resource constraints affecting our healthcare system and the demands placed on medical professionals.
St. Anthony's Health Centre
Golriz B.
After making multiple complaints and not receiving the care that was arranged by a specialist, I spoke with management but felt the situation was not adequately resolved. I was disappointed to be..
St. Anthony's Health Centre
Lynn G.
I am located a considerable distance away and attempted to arrange an appointment for my mother, whom I am very concerned about. I spent half an hour on the phone, only to be told that someone would..
St. Anthony's Health Centre
pauline s.
Experienced significant difficulty reaching the practice by telephone, with extended wait times that made it impractical to remain on the line.
St. Anthony's Health Centre
Dave W.
This practice was previously of a good standard. However, the quality has declined noticeably in recent times. I manage a chronic condition and previously received an annual review to monitor my..
St. Anthony's Health Centre
Andy B.
Disappointing experience with the service overall. When requesting an appointment, I was told to call back the following week and that I might be seen, but was asked to ring ahead first. The..
St. Anthony's Health Centre
R. A.
The practice appears to have undergone significant staffing changes. I initially felt uncertain about the new team, though I recognise this may not be entirely fair. The administrative and nursing..
St. Anthony's Health Centre
kathy B.