St. Anthony's Health Centre
Jade C. 4 years ago • From Google
Excellent
Online booking system makes appointments straightforward
I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt. Every single healthcare provider I've had previously fail in comparison. Their online system makes it easy for people who work to get medical advice and appointments without having to phone repeatedly, though I've never had any trouble getting through on the phone either, and everyone there from reception to clinical staff are all very thorough and I have nothing but praise for everyone there. A family member developed a serious illness and moved in with me, hadn't been able to get an appointment with their own GP for over 2 weeks to find out anything about their condition or prognosis, their doctors reception team cited availability issues, despite them being very poorly and having to attend hospital a couple times because they were extremely unwell yet their health wasn't prioritised. They were in complete darkness about what their condition meant. When they moved in with me, we registered them with this health centre and two healthcare professionals did a house call same day. Whilst the conversations were difficult, they were very needed and the professionals answered all of our questions and made sure we felt supported. A couple of healthcare professionals continued to attend house calls until they passed just 5 days later. The reception team worked tirelessly to get new medications prescribed the same day they moved in with me. They then moved quickly onto specialist medication management and again all sorted rapidly by this health centre. I dread to think what we would have endured at their old doctors. This health centre truly goes above and beyond - I was also sent information on counselling and mental health support as well as information about specialist bereavement services which were good to have and I hadn't considered my own health up until that point. I also recently went on honeymoon and all my travel documents were in my married name but vaccine passport was in maiden name. Whilst my existing documents were accepted on the way out of the UK, they needed to be changed whilst I was abroad before I travelled back and it gave me so much anxiety thinking I wouldn't be able to return to the UK. I contacted this health centre online from abroad, and a member of the reception team sorted it all out for me within about an hour. I've had a couple issues with my health in recent years, and I previously ignored health issues and tried to treat myself due to issues I've experienced at GP surgeries elsewhere with not only accessing appointments, but also issues with the appointments themselves. I've been to this health centre about a couple of issues and seen a practice nurse, and they actually listens to concerns and works with you to take control of your health. They don't dismiss or reject things you note about your own body. They listen and help. I'm going to be moving out of area next year and the biggest thing I'll miss about moving is my GP because of their outstanding services. Thank you to this health centre!
The staff at this practice are pleasant and demonstrate genuine care, making for a lovely experience.
St. Anthony's Health Centre
Jason A.
The reception team at this medical centre deserves more recognition for their efforts. They consistently demonstrate a genuine willingness to assist, and the clinical staff throughout the practice..
St. Anthony's Health Centre
kathy B.
I had been with this practice for several years while living in one area, and when I relocated to a different neighbourhood in 2021, I updated my address with them within a week of moving. I was due..
St. Anthony's Health Centre
Aurora H.
The medical professionals here have been excellent, and I was impressed by their ability to arrange complex referrals that are typically difficult to obtain.
St. Anthony's Health Centre
Mia B.
I would strongly advise against recommending this practice. The reception team appeared disorganised and displayed poor courtesy towards patients.
St. Anthony's Health Centre
Dave W.
This practice was previously of a good standard. However, the quality has declined noticeably in recent times. I manage a chronic condition and previously received an annual review to monitor my..
St. Anthony's Health Centre
Andy B.
Disappointing experience with the service overall. When requesting an appointment, I was told to call back the following week and that I might be seen, but was asked to ring ahead first. The..
St. Anthony's Health Centre
pauline s.
Experienced significant difficulty reaching the practice by telephone, with extended wait times that made it impractical to remain on the line.
St. Anthony's Health Centre
Chris H.
As good as you could reasonably expect, considering the significant resource constraints affecting our healthcare system and the demands placed on medical professionals.
St. Anthony's Health Centre
michelle d.
The medical team, district nursing staff, smoking cessation advisers, and reception team all provided excellent service.
St. Anthony's Health Centre
Mary R.
I have been a patient at this practice for over 18 years and would not consider switching to another surgery. The clinical staff and reception team are excellent.
St. Anthony's Health Centre
Hannah D.
The staff members seemed unhappy during my interaction. I got the impression that I had frustrated someone by making a follow-up call. The matter felt unnecessary since I was simply verifying my..
St. Anthony's Health Centre
Keith (.
Since a particular clinician departed, this practice has felt like one of the worst I've attended. The reception team's approach is frustrating. When I called in distress, I was advised to ring back..
St. Anthony's Health Centre
Louis B.
My previous assessment of this practice was highly positive, but the situation has changed significantly in recent months, and I feel it is now falling short of its former standards. Over the past..
St. Anthony's Health Centre
NaGz V.
It's incredibly frustrating trying to reach this practice by telephone or secure an appointment. I've been attempting to get through since the beginning of the week and was assured I would receive a..
St. Anthony's Health Centre
Lynn G.
I am located a considerable distance away and attempted to arrange an appointment for my mother, whom I am very concerned about. I spent half an hour on the phone, only to be told that someone would..
St. Anthony's Health Centre
Theresa S.
The practice appears to be declining in quality, particularly regarding telephone accessibility. The waiting times when calling are excessive, and the priority system they advertise does not seem to..
St. Anthony's Health Centre
Jade C.
I only ever really review food places or shops but I felt compelled to leave a review for here too after reading some negative reviews! I absolutely recommend this health centre without a doubt...
St. Anthony's Health Centre
R. A.
The practice appears to have undergone significant staffing changes. I initially felt uncertain about the new team, though I recognise this may not be entirely fair. The administrative and nursing..
St. Anthony's Health Centre
Mariola S.
The reception team at this practice appears to lack professionalism. They seem reluctant to forward patient concerns to clinical staff if they don't believe the issue warrants attention, and they..
St. Anthony's Health Centre
Pietra s.