GU

Gary U. 5 months ago • From Google

Rating

Poor

Online booking system needs serious improvement

The reception team are wonderful and very supportive, however the appointment booking process itself feels disorganised and quite irritating. I had to wait several days for an appointment since my matter wasn't time-sensitive, but the online system repeatedly suggested an alternative type of appointment that wasn't what I needed. Eventually I visited the surgery in person to get help working through the system and to arrange a proper in-person consultation. Overall it wasn't a particularly positive experience, and I don't believe the technology has made things better.

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