Dr Khuroo's Practice
2 months agoTiffany B. 3 months ago • From Google
Bad
Online booking system needs serious improvement
The recent online system changes are frustrating. I'm unable to access certain features and encounter difficulties when attempting to schedule appointments through the online portal, as the process directs me to complete a form that appears to have technical issues. This approach seems particularly problematic for older patients who may struggle with digital systems. If appointments aren't being booked by reception staff through traditional methods, it's unclear what their role has become.
Dr Khuroo's Practice
2 months agoThank you for your feedback Tiffany. We are sorry to hear that you feel frustrated and appreciate you taking the time to share your concerns. Our practice has introduced an Online Triage System to ensure all patient requests are assessed appropriately and directed to the most suitable service in a timely manner. We understand that not all patients are comfortable using online systems, and we would like to reassure you that our care navigation team are always available to support patients over the phone, including those who are elderly or do not have internet access, by completing the process on their behalf. Regarding your recent contact, you were appropriately signposted to the NHS Pharmacy First service for your child’s symptoms, as pharmacies are able to assess and provide treatment for conditions such as hay fever and conjunctivitis promptly. We have been informed that the pharmacy did attempt to contact you and left messages asking you to bring your child in before 6pm, but unfortunately have not yet received a response. As they provide this service independently, we would encourage you to contact them directly to arrange assessment. We would also like to respectfully clarify that our reception and care navigation team play a vital role in patient care. They are trained professionals who ensure patients are directed safely and efficiently to the right service. Comments regarding staff pay are inappropriate not reflective of the important work they carry out daily in supporting all our patients. We remain committed to providing safe, accessible, and high-quality care, and are continually reviewing our systems to improve patient experience. Thank you again for your feedback. Kind regards Practice Manager
Seen by a clinician who was professional, attentive, and clear in their explanations. They listened to my concerns and handled everything efficiently.
Dr Khuroo's Practice
Sheila P.
It is difficult to secure an appointment at a time that suits you, however once you are able to attend, the healthcare professional provides prompt and thorough care.
Dr Khuroo's Practice
AlD H.
I had an appointment with a clinician who was really very good. They explained everything in a way that helped me understand, and communicated clearly throughout. They demonstrated considerable..
Dr Khuroo's Practice
Deepti S.
October 2025 - I've updated my rating from 1 star to 4 stars, primarily due to the exceptional support from the reception team and nursing staff. Both were outstanding! The reception team has..
Dr Khuroo's Practice
Maureen M.
My recent visit to the surgery was exceptional! I had an appointment with a clinician I was meeting for the first time. They really listened, took the time to understand my concerns, and explained..
Dr Khuroo's Practice
Elif A.
Our experience at the practice was excellent. We attended appointments on two separate occasions and found both visits to be very positive. We were genuinely appreciative of the care received.
Dr Khuroo's Practice
Jay P.
5 Stars specifically for the physiotherapist and the nurse who took my blood samples. Both provided excellent care and made for a really positive experience!
Dr Khuroo's Practice
Sayantan B.
A member of the reception team at this practice is exceptionally helpful and knowledgeable. They demonstrate a genuine compassionate approach and consistently make extra effort to support patients...
Dr Khuroo's Practice
S A.
Thank you S Ayub for the five star rating and positive feedback. Its nice to be appreciated for your efforts. Practice Manager
Dr Khuroo's Practice
Raheela R.
I have been seen by a clinician at this practice who demonstrated exceptional empathy and kindness throughout my care. I am grateful for the time taken to provide me with support during my health..
Dr Khuroo's Practice
Chandrika C.
An outstanding medical practice that I have been attending for well over a decade. I can genuinely say that the clinical staff, nursing team, and reception staff are all exceptionally skilled and..
Dr Khuroo's Practice
O. “.
The care provided was swift, reassuring, and thorough. It would be a positive experience to return for future appointments.
Dr Khuroo's Practice
Charles N.
Attended an appointment for a straightforward health concern, which was not only addressed but the clinician also took time to discuss my other ongoing health matters and provide treatment for these..
Dr Khuroo's Practice
Mariam S.
Had my blood test today and I want to say the healthcare professional was excellent at their job—they found the vein quickly in just a matter of seconds, which is impressive compared to how long it..
Dr Khuroo's Practice
Sarkawt O.
Thank you for your generous feedback and star rating regarding your experience at Dr Khuroo's Practice. We're delighted to hear that you've consistently found our service easy to access and the..
Dr Khuroo's Practice
Keisha C.
The information provided verbally did not align with what appeared in the written documentation. The recommended approach was to purchase medication without prescription. This experience was..
Dr Khuroo's Practice
mona v.
I attended an appointment for my son, and the healthcare professional who saw us was able to address the issue effectively. They demonstrated considerable patience throughout the consultation with..
Dr Khuroo's Practice
tarik b.
My recent visit to the surgery was exceptional! The clinician I saw really listened, took the time to understand my concerns, and explained everything clearly. They demonstrated considerable..
Dr Khuroo's Practice
Amy C.
Outstanding care provided by the practice staff
Dr Khuroo's Practice
Louise C.
The nursing staff member I saw was absolutely wonderful and provided excellent care.
Dr Khuroo's Practice
Masoud V.