Dr Khuroo's Practice
3 months agoTiffany B. 4 months ago • From Google
Bad
Online booking system needs serious improvement
The recent online system changes are frustrating. I'm unable to access certain features and encounter difficulties when attempting to schedule appointments through the online portal, as the process directs me to complete a form that appears to have technical issues. This approach seems particularly problematic for older patients who may struggle with digital systems. If appointments aren't being booked by reception staff through traditional methods, it's unclear what their role has become.
Dr Khuroo's Practice
3 months agoThank you for your feedback Tiffany. We are sorry to hear that you feel frustrated and appreciate you taking the time to share your concerns. Our practice has introduced an Online Triage System to ensure all patient requests are assessed appropriately and directed to the most suitable service in a timely manner. We understand that not all patients are comfortable using online systems, and we would like to reassure you that our care navigation team are always available to support patients over the phone, including those who are elderly or do not have internet access, by completing the process on their behalf. Regarding your recent contact, you were appropriately signposted to the NHS Pharmacy First service for your child’s symptoms, as pharmacies are able to assess and provide treatment for conditions such as hay fever and conjunctivitis promptly. We have been informed that the pharmacy did attempt to contact you and left messages asking you to bring your child in before 6pm, but unfortunately have not yet received a response. As they provide this service independently, we would encourage you to contact them directly to arrange assessment. We would also like to respectfully clarify that our reception and care navigation team play a vital role in patient care. They are trained professionals who ensure patients are directed safely and efficiently to the right service. Comments regarding staff pay are inappropriate not reflective of the important work they carry out daily in supporting all our patients. We remain committed to providing safe, accessible, and high-quality care, and are continually reviewing our systems to improve patient experience. Thank you again for your feedback. Kind regards Practice Manager
The healthcare professional was very approachable, I felt heard and treated with respect.
Dr Khuroo's Practice
Dominic D.
This practice does well with prescription management and the reception team are friendly. I feel a bit bad because I was somewhat short with one of the staff members due to frustration about delays...
Dr Khuroo's Practice
ruma m.
I have had a very positive experience with the medical team at this practice. The doctors have consistently demonstrated excellent care and attentiveness, always taking time to listen carefully to..
Dr Khuroo's Practice
paul m.
I rated my experience with the surgery as very poor due to inadequate follow-up care after my hospital discharge and the failure to promptly act on a clearly outlined hospital treatment plan. The..
Dr Khuroo's Practice
Adebimpe I.
I would like to commend the clinician I saw for their exceptional care and professionalism. Their expertise is remarkable, and they consistently demonstrate kindness and genuine concern for their..
Dr Khuroo's Practice
Klaudia K.
I experienced severe pain on the right side of my abdomen over a weekend. The following day, I had difficulty getting out of bed and experienced chills. I contacted the out-of-hours service and was..
Dr Khuroo's Practice
Mr D.
Seen by a clinician at the practice, what a breath of fresh air. They are the best GP I have had in many years, very thorough, explains things clearly and addressed all my concerns. My whole family..
Dr Khuroo's Practice
Syed I.
Highly organised and streamlined service. Minimal delays experienced. Staff demonstrated courtesy and professionalism throughout.
Dr Khuroo's Practice
Zina A.
The healthcare professional from this practice has been excellent for my needs. They demonstrated genuine kindness and maintained a positive approach throughout. I'm very grateful for their care. 😊
Dr Khuroo's Practice
Shazad C.
Thank you Shazad for the star rating and the wonderful feedback. The follow up call is part of our commitment to ensuring our patients feel supported even after their visit. We appreciate your..
Dr Khuroo's Practice
Chandrika C.
An outstanding medical practice that I have been attending for well over a decade. I can genuinely say that the clinical staff, nursing team, and reception staff are all exceptionally skilled and..
Dr Khuroo's Practice
Gavin B.
I must express that the nursing staff at this practice are fantastic. I have visited on multiple occasions and have consistently experienced professionalism and genuine care from the team. The..
Dr Khuroo's Practice
mary m.
The team members are friendly, responsive, and helpful.
Dr Khuroo's Practice
tarik b.
My recent visit to the surgery was exceptional! The clinician I saw really listened, took the time to understand my concerns, and explained everything clearly. They demonstrated considerable..
Dr Khuroo's Practice
joshua p.
My experience at the practice has been positive overall. I encountered some difficulties with appointment communications, but the practice staff responded quickly and effectively to resolve the..
Dr Khuroo's Practice
O. “.
The care provided was swift, reassuring, and thorough. It would be a positive experience to return for future appointments.
Dr Khuroo's Practice
Anj F.
The clinician demonstrated excellent efficiency and professionalism throughout the appointment. They showed attentive listening skills and was able to accommodate my request. I was very satisfied..
Dr Khuroo's Practice
Paul G.
Had my first appointment with a clinician today and they were excellent. I felt at ease and reassured throughout, with confidence that my concerns will be addressed. Thank you.
Dr Khuroo's Practice
Fakrul I.
Excellent healthcare provider. The entire team, including clinical and administrative staff, delivers outstanding care. The clinical professionals demonstrate professionalism, attentiveness, and..
Dr Khuroo's Practice
Joumana S.
Excellent care from the clinical team - professional, knowledgeable and reassuring throughout.
Dr Khuroo's Practice
Amayo F.