AL

Andrea L. one year ago • From Google

Rating

Average

Online booking system stressful for older patients

Today would have been a four and a half star rating, if it weren't for the requirement to book appointments online. At my age, I struggle with modern technology and find the process quite stressful and anxiety-inducing. The reception staff were extremely helpful, and the clinician I saw was warm, engaging and personable. However, I would ask that consideration be given to older patients who find speaking directly with people less daunting. I even had to telephone the surgery to confirm I had completed the online process correctly, which meant it didn't actually save time for either of us. The surgery itself was immaculate. I have been attending for many years now.

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