AR

Agnes R. 9 months ago • From Google

Rating

Bad

Online booking system suddenly removed without warning

The practice seems to have made some questionable decisions regarding their appointment system. Initially, they encouraged patients to use their online booking platform as an alternative to calling at 8am, which many of us adapted to and found convenient for routine matters. However, they have now discontinued this system and reverted to requiring everyone to call during standard hours from the start of October. This change feels frustrating given that the underlying issue of access for those with genuine medical needs and non-urgent cases remains unresolved.

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