CH

Cherise H. 2 years ago • From Google

Rating

Poor

Online booking would make appointments far easier

Online appointment booking would make the process much more convenient. My previous practice offered this service and it was considerably easier to use. I could submit details about my health concerns along with my availability, and they would respond within two days. At this practice, I experienced significant delays in securing an appointment, taking roughly a month to find a suitable slot. With university commitments, finding times that work is challenging, and I'm often advised to ring back the following week. The practice doesn't confirm appointments by phone, which creates uncertainty. This is particularly frustrating when trying to reach reception, as there can be lengthy queues, especially during early morning slots when many people are calling.

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