Clifton Road Surgery
Chris R. 5 years ago • From Google
Excellent
Online consult service made booking straightforward
After reading all the negative comments I thought I would share my experience at the surgery. A couple of months ago, after experiencing an unidentified health issue for some time, I decided I should make an appointment to see a clinician. Initially I tried calling the surgery at 8am, but had difficulty getting through. Due to current pressures I can fully understand that medical practices are stretched to beyond capacity, so I tried the website for an alternative way to get some help. I noticed there was an "online consultation" service and opted for this, filling out a form with a description of my symptoms. The next day a staff member contacted me and said the clinician would like me to book an appointment, the earliest one being just over a week away. I was happy to do so and booked it in. Upon my visit I followed the instructions sent to me via text, asking me to wait in my car until I received a text inviting me in, which I received ten minutes before my scheduled appointment time. On entry I was greeted by a friendly member of reception staff, who advised me where to sit and offered some hand sanitizer. The clinician I spoke to was very helpful, put me at ease right away and prescribed me some medication that they thought would help. Within just over a week my condition had resolved. I would recommend that anyone who doesn't urgently need to see a clinician that same day, use the online consultation form. For me it proved to be much easier and less stressful than repeatedly calling reception, and the service I received after doing so was excellent. As I previously mentioned, this is just my experience and I'm not suggesting that those who have left negative comments are necessarily wrong. However, I think we all need to remember the immense strain all medical practices have been under during the past year and beyond, and appreciate all the efforts healthcare workers have made for us.
I've consistently found the clinical staff to be pleasant and very supportive. I would rate them highly if I could leave a separate review. However, the reception team has been problematic. They've..
Clifton Road Surgery
Rommel M.
Excellent care provided. Nothing more to add really.
Clifton Road Surgery
Liz L.
I didn't have to wait more than a few minutes for my appointment. It was during an evening slot and the car park was quiet. I recognise that during peak times it can be challenging to find parking..
Clifton Road Surgery
Neil P.
I have consistently found this practice to be very supportive and accommodating, with a team that has always been professional and considerate.
Clifton Road Surgery
Caroline M.
The practice could benefit from ensuring their clinicians have current guidance on medication options for nursing mothers. I felt the initial advice I received was inaccurate and needed to seek a..
Clifton Road Surgery
Maudrine A.
I felt I was not treated appropriately at this facility after attending with concerns about a lump and other serious health issues requiring urgent attention. I was given forms to arrange a blood..
Clifton Road Surgery
malcolm s.
This practice is very well organised and the team deserves recognition for their efforts.
Clifton Road Surgery
Joe B.
Disappointing experience since relocating to the area and registering with a new practice. I have consistently struggled to secure appointments at this surgery. When attempting to call at the..
Clifton Road Surgery
Aman K.
This practice has not met my expectations. I was disappointed with the level of service provided during my visit.
Clifton Road Surgery
steven s.
The doctor I saw was fantastic, very caring and understanding. Thank you!
Clifton Road Surgery
Noemi M.
The reception staff could be more welcoming. Obtaining an appointment has proven difficult. I am disappointed with my experience.
Clifton Road Surgery
Stuart N.
Extremely frustrating experience. I attempted to arrange my repeat prescription on Friday but was informed of a system-wide technical issue. I tried again this morning using the app, specifically..
Clifton Road Surgery
Paris M.
I would not recommend this practice. The clinical staff seemed unclear in their explanations and I did not find their advice particularly helpful. They also appeared to make assumptions about my..
Clifton Road Surgery
dominie m.
This practice has not met my expectations and I would recommend considering alternatives elsewhere. I felt the care provided was inadequate and the overall approach to patient wellbeing was..
Clifton Road Surgery
Nicole N.
Disappointing service and a really poor experience overall. I felt unsupported when I needed assistance, and I left each appointment feeling regretful about having sought help in the first place.
Clifton Road Surgery
Mariia L.
Disappointing experience at this practice. The staff came across as unwelcoming and unhelpful. Appointment waiting times were considerably longer than expected, which added to the frustration.
Clifton Road Surgery
Tom T.
The reception team's communication approach left much to be desired, as they appeared unwilling to fully engage with what I was trying to convey. They frequently interrupted and seemed eager to end..
Clifton Road Surgery
Mikey M.
The reception team fell short of expectations, with their manner consistently failing to meet acceptable standards of courtesy.
Clifton Road Surgery
Lee T.
The practice appears to be quite busy with limited availability for consultations. Parking facilities are also challenging to access.
Clifton Road Surgery
agatha r.
I'm not satisfied with my experience. I have concerns about the approach taken by one of the clinicians. I attended an appointment that was arranged by letter for my daughter, but the practice..
Clifton Road Surgery
Carissa T.