Priory Medical Group - North Shields

Attempting to book an appointment by telephone at this practice is frustrating and ineffective. Visiting in person appears to be the only viable option for scheduling. I am contemplating seeking..

I regret switching to this practice and would not recommend it. The appointment booking system is extremely difficult to access, with very high call volumes during opening hours. Once you manage to..

The online consultation service is excellent and worth trying. As someone working in healthcare, I can confidently recommend the professionalism and excellence demonstrated by all team members at..

Handled over the telephone by a familiar member of staff once more. Consistently excellent interactions and service as always. A real asset to the practice.

The telephone system could be improved. After waiting on hold for an extended period, the line became unavailable when attempting to reconnect. When contact was eventually established, the..

This practice has been disappointing in my experience. I've had two interactions with reception staff who seemed to approach conversations with a defensive attitude from the start. Their demeanor..

Made numerous attempts to reach the practice starting from early morning before finally connecting, only to be disconnected by the automated phone system. The option to repeat menu choices appears..

It appears that sharing a single phone line across multiple locations without a proper telephone system in place has created significant accessibility challenges. This arrangement seems to result in..

Excellent healthcare professionals. I have no complaints whatsoever, and I'm always able to secure an appointment whenever I require one.

Attempting to contact this practice by telephone proves extremely frustrating, as callers face lengthy waiting times before the line disconnects. An alternative surgery in the local area offers a..

I was contacted to schedule an appointment, so I rang the practice. After a lengthy wait on the phone, I eventually got through to someone. However, I was informed that there were no available slots..

I chose this practice after moving to the area, as the feedback and offerings seemed appealing. The clinic provides specialist services, nursing support, and the reception team are genuinely..

The service at this practice has been disappointing. Getting through by telephone proves difficult, and the reception staff seem to view each appointment booking negatively. Medication requests are..

It can be quite challenging to reach the practice by telephone.

I have been requesting a referral for a specialist assessment from this practice for over five months without receiving any action. Despite making several follow-up attempts, I have not obtained the..

Had an online consultation on a recent Thursday and received an automated message indicating that a clinician would respond the following day. A subsequent message on that day stated that a phone..

Called repeatedly over the past couple of days only to encounter an engaged tone each time. The practice previously had a functioning call queue system that appears to no longer be in place. I have..

The level of assistance provided feels inadequate, and the front desk team appears to lack empathy in their interactions. Communication tends to be quite clinical and impersonal. Waiting on the..

The receptionists, pharmacists and nursing team were pleasant and helpful, and the clinical staff demonstrated good listening skills. I have had consistently positive experiences with all staff..

The practice always seems to be busy, and I spent a lot of time waiting on hold. When I finally got through, I was given instructions to follow, but after doing exactly what I was told, the..