MC

Matt C. 2 years ago • From Google

Rating

Bad

Online form frustration during lunch break

The purpose of digital platforms is to provide accessibility beyond traditional office hours, yet this practice falls short of that expectation. It's incredibly frustrating that online request submissions are restricted to business hours, which fundamentally defeats the purpose of having an online system. Additionally, the practice's phone lines shutting down during lunch periods demonstrates a lack of consideration for patients' evolving healthcare needs. While the individual staff members are consistently helpful, the overall leadership appears disconnected from modern service delivery standards. The management clearly needs to reassess their operational approach to enhance customer experience and operational efficiency. The current model seems antiquated and fails to prioritize patient convenience in an era of increasing demand for flexible healthcare access.

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