Woodseats Medical Centre
AM
Andrew M. 2 years ago • From Google
Average
Since transitioning to the new system of exclusively requesting contact through a website form, even for a straightforward prescription renewal requiring clinician review, I've encountered significant challenges. Having recently visited A&E and been diagnosed with Bell's Palsy, which has severely impaired my eyesight, navigating this process became extremely difficult. While I am computer-literate, staring at the screen causes eye strain and discomfort. I want to highlight the barriers faced by individuals struggling due to: 1. Health limitations 2. Advanced age 3. Limited English proficiency 4. Limited computer access 5. Insufficient computer skills I'm willing to provide more detailed feedback if anyone is interested in listening. This approach seems like a step backward in terms of client experience and accessibility, though I recognize it likely offers advantages for the Medical Centre. The practice's update appears to prioritize their administrative processes over patient convenience. I'm particularly concerned about how those with the aforementioned challenges can effectively communicate their medical needs. My key question remains: Will people facing these obstacles still have the option of phone-based support and assistance from the reception team, or has this new system completely replaced previous communication methods?
Rach b.