MS

M S. 2 years ago • From Google

Rating

Bad

Online form response left us waiting days

Quite dissatisfied with the standard of care received. As a family with a young child, we make efforts to manage health concerns at home whenever possible. We contacted the surgery early in the day when our child became seriously unwell. The child had been experiencing prolonged fever, cough, and what appeared to be a significant ear infection. Despite trying various home-based approaches, nothing proved effective. Following our call to the surgery, we were directed to complete an online form. We heard nothing back over the following three days. The situation deteriorated, and we ultimately attended the emergency department where our child received antibiotics and subsequently recovered. This matter could have been addressed at the GP surgery level. Our child endured a lengthy wait at the emergency department to receive treatment that could have been provided promptly at the surgery from the outset. I find myself quite concerned about the triage procedures in place, particularly how cases presenting with multiple concerning symptoms in young children are being assessed and prioritised. I would be interested to understand how appointment availability and clinical decision-making are being managed across their patient list.

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