The Waterfield Practice

The staff members displayed a dismissive and curt manner, and while I initially thought the negative feedback might be isolated incidents, I found this not to be the case. The administrative and..

Why is booking a GP appointment at this practice so difficult? The website directs you to attempt booking online, yet there appears to be no available option to actually schedule an appointment with..

I found the online appointment system quite challenging and became frustrated enough to abandon it. However, when I telephoned the surgery, I spoke with a receptionist who was genuinely kind and..

After experiencing health concerns for several weeks, I submitted an online request through the practice system for an in-person appointment. I received confirmation via text a few days later, but..

I would rate this surgery at the lowest level possible. They have stopped accepting telephone calls, and their website is difficult to navigate, even for someone with reasonable computer skills. The..

when you get to see a doctor its very rare you will see one in this surgery, you will get sent somewhere else- the nurse takes over a week to get back to you to be told to pay private to get what..

The reception team could be more helpful and they are difficult to reach, though they are undoubtedly affected by the challenging circumstances within the healthcare system. The phone menu options..

Completely unhelpful. I am deaf and have informed the practice of this, yet they continue to send me messages asking me to call the surgery to arrange a telephone appointment. I wonder how other..

I would consider this among the least satisfactory medical practices I have encountered. Over an extended period, I have found it increasingly challenging to obtain my regular medications, which has..

The reception team's conduct fell significantly short of expectations, demonstrating a lack of courtesy and professionalism that undermined the quality care provided by the clinical staff.

I am not a patient myself, but my daughter is registered there. I have had contact with the reception staff on several occasions with my daughter's permission. In my interactions, I found the..

The service fell short of professional standards. There was a sense that patient wellbeing was not being treated with appropriate concern.

I recently had a telephone consultation with a clinician at the practice. The appointment took over a week to arrange. During the call, I felt the clinician was unhelpful and somewhat dismissive,..

The process for obtaining repeat prescriptions can be frustrating at times. Additionally, booking an appointment requires using the online system, which is only available during operating hours and..

It's a GP practice offering medical assistance comparable to other NHS services. However, a significant drawback is the heavy reliance on online systems for all processes. When I visited to arrange..

We have been patients at this practice for over 13 years. There have been some challenges previously, but I have observed a significant positive change recently. I do not attend appointments often,..

The practice does not always demonstrate professionalism, and there appears to be a reluctance to schedule appointments even when health concerns warrant attention.

One of the poorest experiences at a medical practice. I attended with my child and was instructed to leave and book an appointment through the standard process. When I explained I had already..

I recently submitted an online consultation form due to experiencing worsening symptoms. The medical professional contacted me promptly by phone and arranged an appointment for the following day...

The practice appears to have made some recent staffing changes, and it seems the overall service quality is showing signs of improvement. I hope this feedback is useful.