FM

Faith M. one year ago • From Google

Rating

Bad

Online forms don't work when staff won't listen

My son has particular needs and wants to be able to live as independently as others do, but I feel the practice doesn't listen to his concerns. They direct us to complete forms online, but when there are things we don't understand, they still don't seem to take our feedback on board. When we try to follow up by phone, we struggle to get responses. It's frustrating not knowing what else to do. I'm disappointed with the level of service provided. My son has been registered here for a long time and finds change difficult, so I feel something needs to improve in how the practice communicates and responds to our needs.

Other reviews for Goldington Road Surgery