Mosslands Medical Practice

The appointment booking process feels inadequate and sluggish, with limited compassion shown throughout. Being required to categorise your concern online and acknowledge potential delays of up to two..

This has been one of the most disappointing experiences I've had at a medical practice. The front desk staff came across as unwelcoming and unhelpful throughout my interactions. They seemed..

My initial contact with the surgery involved speaking with reception staff who came across as unwelcoming and unhelpful. Their demeanor seemed dismissive. If they're unhappy in their role, it might..

A highly beneficial and educational consultation experience.

Excellent experience overall. The appointment booking system is straightforward and user-friendly, making it simple to arrange visits.

I have been attending this practice for several years and have consistently had a positive experience. Whenever I have required an appointment, I have been able to secure one without difficulty...

I recently attended my routine appointment for regular health screening and the clinical staff member was absolutely wonderful. They put me completely at ease with their warm and professional manner,..

It's difficult to obtain appointments for in-person consultations or to have prescriptions processed through this practice.

Extremely knowledgeable healthcare professional and a pleasure to talk to. Will definitely recommend to unwell family and friends as I felt extremely comfortable and at ease during my appointment.

Mosslands Practice is an excellent facility that consistently provides helpful support with staff who go the extra mile. Both the clinical team and reception staff are courteous and responsive to..

The clinician I saw is the best doctor I have ever had. They are kind, understanding, and empathic. They give amazing advice on self-help techniques and lifestyle changes that can help avoid the use..

The practice has been difficult to access. I have struggled to reach the surgery despite multiple attempts over consecutive days. When contact has been made, I found the reception experience to be..

The practice could benefit from improvements. The facility and team would benefit from modernisation and refreshment.

Difficulty securing an appointment within a reasonable timeframe

I won't be the first or last to say this as everyone says this but one clinician's bedside manner needs vastly improving! That said another clinician is brilliant.

Required an appointment and submitted a request through the online system. The practice contacted me and arranged a same-day in-person consultation.

Disappointing experience. A change would be welcome.

My experience of this practice goes from poor to below any acceptable standard. I think it may be due to the formal complaints I raised in the past and calling out of their sub standard care. Sadly..

The receptionist was most helpful in assisting with the triage form over the phone for those of us who find technology challenging! A clinician went well beyond the call of duty to see me not only..

I had to wait considerably longer than expected when calling the practice and unfortunately the call was disconnected. The online ordering system has been unavailable since recent changes were made,..