SS

Stephen S. 5 months ago • From Google

Rating

Bad

Online-only booking leaves older patients behind

I have been a patient here for over two decades and feel the practice has become increasingly disconnected from older patients. The appointment system now requires online booking, which means you cannot speak to reception staff by telephone. Additionally, doctor consultations are now conducted via text rather than phone calls. Many older patients struggle with digital communication methods, and this shift in how the practice operates feels like a significant step backwards.

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