The Old Dairy Health Centre
JN
James N. 8 months ago • From Google
Bad
The experience with this GP practice has been disappointing. Appointments cannot be arranged by telephone or in person, as the practice requires all booking requests to be submitted through an online system instead. My partner has found that her local GP offers a more convenient service through a widely-used NHS application with efficient appointment availability, whereas this practice uses a different booking platform and does not offer this option. When I have required administrative documentation to be completed by the surgery, the process has taken several weeks, apparently because only one staff member is authorised to handle these requests and their availability appears limited. On occasions when I have attempted to reschedule appointments by phone with adequate notice, I have been advised that this cannot be processed by reception staff and must instead be managed through the online system, as the receptionist is not trained to make these changes. My registration with the practice has needed to be completed twice within a 2.5-year period, as my details were removed from the system due to inactivity following my initial registration. When I subsequently tried to book an appointment, the process was delayed because I was required to complete the full registration paperwork again.
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