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Agn D. 2 years ago • From Google

Rating

Bad

Online-Only Referral Nightmare

Booking an in-person consultation is virtually impossible. They insist on handling everything through digital channels. Capturing images of challenging body areas with a low-resolution camera is extremely frustrating. I was informed I'd been referred to a hospital dermatologist, and after nearly three months, I'm now receiving a message suggesting I see a GP based on some poor quality photos. My friends experiencing similar situations were promptly referred to hospital and received immediate appointments. In the past, when I suffered a significant meniscus injury, the Ashville surgery GP was reluctant to authorize a scan. When the scan finally occurred and I discussed the issue with a hospital surgeon, he confirmed it was a severe tear. This GP surgery is absolutely terrible, and I'll be switching providers as soon as possible. Their service is sluggish, unreliable, and communication is incredibly difficult. As a tech-savvy young person, I'm deeply concerned about how elderly patients must be experiencing these challenges.

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