SK

Sean K. 8 years ago • From Google

Rating

Bad

Online prescription orders left unprocessed without notice

I had a very negative experience at this practice. I submitted an online request for my regular monthly prescription refill and went to collect it, but it had not been processed. I had a difficult interaction with the reception staff member, who explained that their procedure requires repeat prescriptions to be requested only a few days before they are needed for collection. The disagreement took place in the main waiting area without any privacy, meaning other patients present were aware of the situation. I have since transferred to a different GP practice that I find considerably better and would encourage others to consider doing the same. I found this practice to be extremely unsatisfactory overall. The visible resources available to the practice, evident from the car park, suggest significant NHS funding, which comes from taxpayer contributions. I believe these resources could potentially be allocated more effectively elsewhere.

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