JM

Jennie M. 10 months ago • From Google

Rating

Excellent

Online repeat prescriptions made medication easier

I have been attending this practice since 2007 and have consistently experienced high-quality care, with receptionists who are notably courteous and supportive, alongside clinicians who prioritise patient needs. I have found the remote consultation option, which was retained following the pandemic, particularly valuable as I prefer to avoid attending in person. The practice has established a relationship with an online pharmacy, making it convenient to renew my regular medications through their website with home delivery. Recently, the practice organised a patient feedback session, which I found commendable considering the demanding schedules and workload pressures the clinical team faces. I had previously mentioned difficulty accessing a preventative vaccination during standard daytime appointment slots, and when I attended for an unrelated consultation, the team had noted my earlier feedback and proactively offered to administer the vaccination at that visit. This level of attentiveness to patient comments was genuinely impressive.

Broken Cross Surgery

3 months ago

Thank you Jennnie for your wonderful review. We are pleased to know that you found our Patient Participation meeting useful and look forward to seeing you at the next meeting in June.

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