Star Lane Medical Centre
GM
Gemma M. 6 months ago • From Google
Bad
I had an appointment yesterday morning that I felt went poorly, so I submitted an online request to see a different clinician but received no response. I also contacted NHS24 who arranged a telephone appointment for me, but the call never came through and I'm still waiting a day later. I have a physical health condition that significantly affects my daily life and I'm meant to have regular monitoring appointments, but instead I received a referral to mental health services after being encouraged to do so. I was advised to continue with my current medications by a clinician who appeared to be relying heavily on external resources rather than demonstrating established knowledge. I was diagnosed with anxiety and depression a decade ago and spent a brief period in hospital. Through my own research, I've come to believe that my physical health condition is the underlying cause of my mental health difficulties. Rather than being referred for the monitoring I need, I've been directed toward mental health support and medication instead. Still no callback. I've had to conduct my own research. Ten days into feeling unwell, I contacted NHS24 again and they arranged another appointment, but when I called the surgery I was told there was nothing recorded in their system. Before the weekend, I was denied an appointment because I already have one scheduled for later in the week. I'm expected to continue feeling unwell for several more days despite experiencing various symptoms. I would advise avoiding this surgery. I've never experienced anything like this before. There is one clinician there who provided good care, but getting an appointment with them is not straightforward. I'm transferring to a different surgery effective immediately.
Rahima H.