BC

Barbara C. 10 months ago • From Google

Rating

Excellent

Online submissions beat waiting on the phone queue

Three years on from my initial feedback about the practice, my views remain consistent. My spouse and I have consistently experienced high-quality care and support. The clinical staff demonstrate genuine compassion and attentiveness, and we feel fortunate with the standard of service provided. The reception team have also been consistently professional and supportive. The introduction of the online submission system for appointments has significantly altered my initial concerns about this feature. I was initially apprehensive, but after using it several times, I found the process straightforward and the practice's turnaround time impressively swift, typically within around ten minutes. This compares favourably to the previous experience of waiting on hold for extended periods. I have also retained the option to call later in the day should I need to discuss something or arrange an appointment. Thank you to the practice for these improvements.

Midway Surgery

4 years ago

Dear Mrs Cohen Thank you for taking the time to post your positive and supportive review. The clinicians, reception and support staff are always delighted to hear their hard work and commit ment to our patients is appreciated - you made our day. Best wishes. Jenny Simmons Practice Manager

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