Eastgate Medical Group
Pauline K. one year ago • From Google
Bad
Online triage system doesn't work for working patients
I had a positive experience with this practice previously, but since they implemented their new online triage system, I've encountered difficulties. The system becomes available after my work begins and closes by the time I finish in the afternoon, making it impossible for me to access it. When I contacted the surgery to explain my situation and request an appointment through an alternative method, I received a response directing me back to the triage system. This approach appears to exclude patients who cannot reach the website during the limited morning availability window. I feel this system design may not have adequately considered the needs of all patients trying to book appointments.
This is an excellent medical practice with a genuinely compassionate approach to patient care.
Eastgate Medical Group
Chris B.
Relocated to this area last year following a move away from my former practice where I had been a patient for four decades. I'm delighted with the decision and have nothing but praise for the entire..
Eastgate Medical Group
Alex P.
I'm a strong advocate for the NHS, however when the appointment schedule is running significantly behind early in the morning, it does raise questions about the practice's ability to maintain timely..
Eastgate Medical Group
Colin D.
The waiting area creates an unpleasant atmosphere. The audio levels are uncomfortably high, with both a radio and television broadcasting simultaneously at competing volumes — this creates a..
Eastgate Medical Group
Lorraine H.
I have been attending this practice since birth and have consistently found it to be excellent. During a recent interaction with a member of the reception team, my concern was resolved while I was..
Eastgate Medical Group
Iain H.
Scheduling an appointment can be challenging, and once there, extended waiting times are common.
Eastgate Medical Group
JUST T.
I cannot speak highly enough of this practice. Following a number of significant health concerns over recent years, both the permanent clinical staff and visiting practitioners have consistently..
Eastgate Medical Group
Pauline K.
I had a positive experience with this practice previously, but since they implemented their new online triage system, I've encountered difficulties. The system becomes available after my work begins..
Eastgate Medical Group
Mark J.
This is a really good practice. All of the staff are efficient, professional and friendly. If you request a callback, they respond promptly. The clinician here is an excellent local healthcare..
Eastgate Medical Group
Brian S.