Birtley Medical Group

Likely one of the least satisfactory GP surgeries in the area. There appears to be little point attempting to secure an appointment, as the practice consistently reports being fully booked whenever..

Getting an appointment can be challenging, but once you do manage to secure one, the clinical staff are genuinely welcoming and supportive. However, the telephone waiting experience is quite..

Had a blood test today and the healthcare professional was very pleasant and helped me feel relaxed 👍

It's accurate to say that I've regularly experienced lengthy waits of around 45 minutes when trying to reach the practice by phone. While I understand there have been challenging circumstances, this..

Getting an appointment was straightforward and hassle-free. The team demonstrated genuine warmth and compassion, taking the time to provide thorough support even while managing significant workload..

This practice has significant issues with its procedures. The processes are frustrating, particularly when you're unwell. It's difficult to obtain basic items without booking an appointment that..

Unacceptable experience. The practice declined to provide wound care following my procedure, citing appointment availability constraints. When I questioned this, I was told slots were unavailable,..

Disappointing and unsatisfactory experience with patient care.

Attempted to reach the practice by telephone early in the morning and waited approximately half an hour before someone picked up, only to be informed that there were no available appointments.

Attended hospital this morning due to experiencing significant knee discomfort that had persisted for several weeks. Was informed at the hospital that imaging wouldn't be provided as the pain wasn't..

The online consultation system is frustrating, as there's no way to know when you'll receive a call back, making it difficult if you're unable to answer while at work and then having to start the..

I've had mixed feelings about this practice in the past, but I had a really positive experience with the team at the surgery today. I called to request a face-to-face appointment and was initially..

The practice no longer appears to meet the standards expected of it.

It is extremely difficult to secure an appointment at this practice, no matter when you attempt to book. On the rare occasion that an appointment becomes available, it tends to be with a nurse..

I have attempted to contact this surgery repeatedly over several days, experiencing lengthy hold times of over twelve minutes on multiple occasions. During calls, I was redirected back into the..

If I could, I would give this zero stars. It's an absolute joke. I was supposed to receive a call on Wednesday but it never came. When I phoned that evening, I was told the doctor had already left..

Attended the surgery today and was seen by a clinician who was very understanding regarding my health concern, and ever so helpful. Came away feeling more positive. Later in the morning, the..

The customer service experience was extremely disappointing. I am only providing one star as it is necessary to submit a rating in order to leave feedback.

The only medical practice available in Birtley.

My wife contacted the practice to check on the status of a hospital referral, only to discover it had not been submitted. I subsequently needed an appointment and booked one online, though I was..