Sidcup Medical Centre
A
Anonymouse 4 months ago
Average
If it wasn’t for the NHS app and my ability to see my results and the hospital documents that specialists submit on Docman, I would still not be getting the urgent care I need. I have worked out what the failings are at SMC and it’s a combination or a poor IT system and a lack of continuity of care. The patient GP records are on one platform and then the hospital and specialist records are on docman when the merger you back to the GP with follow up actions. The doctors are like health technicians who respond to tickets raised by a patient and deal with the single issue that has been raised. They have no idea about the patient medical history and only proof read the patient record when you sit in front of them. Nobody takes ownership of a patients care and provides the patient with a coherent plan for their health based on their previous records. There I are a couple of doctors that do this to a basic competency level but they still don’t proactively review records and often miss key important information from the specialist to repeat tests in the future timeframe that they specified. I now proactively manage my own health and have to micromanage my care with the doctors. They constantly miss important information that is on docman and if I didn’t highlight it it would never be dealt with. I feel sorry for the elderly patients who can’t do this as they will ultimately suffer and probably die from negligence and administrative oversight due to the lack of a proper system to flag new docman records on a patient’s file.
Martin K.