Sidcup Medical Centre
Anonymouse 2 days ago
Average
Appointment
GreatReception
PoorCleanliness
AverageCare
BadRespect
AverageSeen On Time
AverageOperating as a help desk style healthcare provider
If it wasn’t for the NHS app and my ability to see my results and the hospital documents that specialists submit on Docman, I would still not be getting the urgent care I need. I have worked out what the failings are at SMC and it’s a combination or a poor IT system and a lack of continuity of care. The patient GP records are on one platform and then the hospital and specialist records are on docman when the merger you back to the GP with follow up actions. The doctors are like health technicians who respond to tickets raised by a patient and deal with the single issue that has been raised. They have no idea about the patient medical history and only proof read the patient record when you sit in front of them. Nobody takes ownership of a patients care and provides the patient with a coherent plan for their health based on their previous records. There I are a couple of doctors that do this to a basic competency level but they still don’t proactively review records and often miss key important information from the specialist to repeat tests in the future timeframe that they specified. I now proactively manage my own health and have to micromanage my care with the doctors. They constantly miss important information that is on docman and if I didn’t highlight it it would never be dealt with. I feel sorry for the elderly patients who can’t do this as they will ultimately suffer and probably die from negligence and administrative oversight due to the lack of a proper system to flag new docman records on a patient’s file.
With the exception of a handful of competent medical staff, this surgical center falls short of expectations. Their decision-making lacks basic logic, and there appears to be a notable absence of..
Sidcup Medical Centre
Ingo M.
Getting in touch with the receptionists is an incredibly frustrating ordeal that seems to drag on endlessly. Once you finally manage to speak with them, you're made to feel like an unwelcome..
Sidcup Medical Centre
Kelly S.
Ever since the merger, the medical practice has completely deteriorated. Scheduling a doctor's appointment has become impossible, and their standard response is to redirect patients to the emergency..
Sidcup Medical Centre
N H.
Subpar customer support with minimal flexibility or willingness to help.
Sidcup Medical Centre
debbie f.
Ever since the practice scattered its services and administrative functions across multiple locations, every single task has become incredibly time-consuming and frustratingly slow!
Sidcup Medical Centre
Adepeju M.
I've been a member of this facility for more than 15 years, and the receptionist's conduct is absolutely unacceptable. Their demeanor is incredibly discourteous. They demonstrate a complete absence..
Sidcup Medical Centre
Andrey N.
Utterly dysfunctional digital platform that's mandatory for every single interaction - scheduling, administrative tasks, you name it. Scheduling an appointment is a nightmare, and getting face time..
Sidcup Medical Centre
Joy J.
Why aren't physicians coming to nursing facilities. Don't these residents matter? Completely unacceptable. How can anyone possibly diagnose issues by having remote conversations with staff through..
Sidcup Medical Centre
Gabrielle O.
The receptionist's demeanor was so discourteous and inappropriate that it bordered on comical. Her conduct was utterly mortifying and certainly doesn't paint the medical practice in a favorable..
Sidcup Medical Centre
Jay K.
This establishment deserves to be closed down, with even local pharmacists cautioning their customers about its operations, which speaks volumes. If you submit a repeat prescription, ensure it's..
Sidcup Medical Centre
Peter J.
steer clear, head directly to the emergency room. good luck trying to reach them by phone - perpetually engaged. when you arrive, they'll insist you complete an e-consult even though the place is..
Sidcup Medical Centre
amanda r.
Absolutely disgusted that my 91-year-old father was advised to take a taxi when he's bedridden and unable to move around.
Sidcup Medical Centre
Alx F.
I've been utterly disheartened by the Thanet road, Bexley surgery since it became part of Sidcup Medical practice. Their so-called 'service' is deplorable, with a complete absence of compassion and..
Sidcup Medical Centre
Marcin P.
Absolutely terrible customer service with zero concern for their clients. Attempting to contact them is futile since they consistently ignore phone calls and show complete indifference to their..
Sidcup Medical Centre
Ian C.
Absolutely abysmal customer support. Completely useless and unhelpful in every conceivable way. This business deserves to be permanently closed down.
Sidcup Medical Centre
Claire C.
Utterly disorganized medical practice with condescending and discourteous front desk staff. Booking an appointment takes forever, and when you finally get seen, the physicians consistently..
Sidcup Medical Centre
Remiee O.
Dr. Sunil Roy went above and beyond our expectations. He was incredibly helpful and accommodating, taking the extra step to address our unique request. We are truly grateful for his exceptional..
Sidcup Medical Centre
Nay J.
It's typical of modern medical practices - absolutely dreadful. The fundamental issue with these clinics is their layout, which allows everyone to overhear your most private medical discussions...
Sidcup Medical Centre
Ucanonlysaveyourself
Dr R. has consistently failed to provide me with the necessary medical advice and care over the years. He also demonstrates a very strong sense of grandiosity and self importance that is not only..
Sidcup Medical Centre
Arshjot S.
This product falls far short of expectations. Its performance is subpar, and it fails to deliver even the most basic functionality. I'm thoroughly disappointed with the quality and feel that it..
Sidcup Medical Centre
C N.