Unity Health - Kimberlow Hill Surgery

Had an early morning appointment with a healthcare professional. As my concern was hearing-related, the clinician demonstrated considerable patience throughout the consultation. The issue I was..

The appointment scheduling system appears quite inefficient. Availability is released on a specific day each week, which means if you need to be seen the following day, you face a considerable wait...

I would strongly recommend avoiding this practice. The registration process was unnecessarily prolonged, requiring an in-person visit to the office to complete what should have been a..

Absolutely wonderful experience, with exceptionally helpful and kind service that went the extra mile. I'm very grateful for all the assistance provided. I would happily recommend this practice to..

The team members have consistently been courteous and pleasant during my visits. There are occasions when appointment wait times are longer than ideal, though this is understandable given that the..

During a period of illness with a respiratory complaint, I contacted the reception team on two occasions and felt that my concerns were not adequately addressed. Although I have consistently had..

I believe certain reviews here don't reflect the full picture. As a long-standing patient of more than a decade, I've consistently found the practice to be available whenever I've required their..

I found the service disappointing and unhelpful. I required a form to be completed by a healthcare provider for an overseas work opportunity. The task only involved obtaining a signature, with no..

I was deeply disappointed with my experience at this practice. After receiving diagnoses for connective tissue and chronic pain conditions with progressively worsening symptoms, I felt dismissed..

Over the past several weeks, the practice at this location has provided outstanding care. Both my spouse and I have experienced swift and high-quality attention to our health concerns. The clinical..

I have been attending this practice for approximately a year. I regularly request repeat medications and occasionally need to seek guidance. The process for ordering repeat prescriptions has proven..

The reception staff consistently demonstrated poor interpersonal skills and a lack of understanding regarding mental health concerns. There appeared to be a pattern of defensive behaviour amongst..

The reception staff came across as impatient. I visited the pharmacy for over-the-counter medication and was advised to arrange a GP appointment first to confirm what I was experiencing. When I..

Disappointing, unprofessional and concerning experience. I would not recommend this practice if you prioritise your health. I was unable to secure an appointment with a clinician, so cannot comment..

The practice demonstrates genuine effort in providing care, with any shortcomings largely reflecting the constraints of contemporary healthcare rather than individual failings. I was somewhat let..

The receptionist's manner was quite abrupt and unhelpful when I rang to request an urgent appointment. The call was ended very quickly without proper consideration of my concerns. I found their..

As a long-standing patient at this practice, I would like to express my appreciation to the entire team for the excellent support and care I have recently experienced. Beginning with the welcoming..

Unhelpful front desk experience

This was arguably the poorest experience I have encountered with healthcare services. I made three separate attempts to get in touch through different channels, all without receiving a response. The..

If your child is beginning their studies at the University at York and manages an ongoing health condition requiring prompt and supportive medical attention, you may wish to consider alternative..