Westcotes Gp Surgery

The clinician appeared disengaged during the appointment. There was no explanation provided about the process for arranging follow-up services at the front desk. The reception staff also seemed..

I have been attending this practice for several years and have consistently had positive interactions with the clinical and administrative staff. They have always been courteous and supportive..

I had a disappointing experience with the reception staff, who I found to be unhelpful.

I attended an out-of-hours clinic due to experiencing severe tiredness and described my symptoms in detail. The clinician did not perform any physical checks and simply offered a sick note without..

I visited the practice today to request a repeat prescription on behalf of a family member. When I asked the receptionist to submit this request to the clinical team, I felt their response was..

Not a helpful experience at this practice👎👎

The reception staff member's manner during my recent visit felt dismissive and unwelcoming. When I came in seeking assistance regarding my child's health concerns, I felt judged rather than..

Getting in touch with this practice is extremely frustrating. When attempting to schedule an appointment, I was instructed to ring at 8am. I have been trying repeatedly for the past twenty minutes..

Excellent service overall. I rang in the morning seeking medical guidance and was promptly scheduled for a phone consultation, with the clinician getting back to me within an hour. The prescription..

Peaceful and calm setting. Unclear why, but the telephone line tends to be consistently occupied from the early morning hours onwards.

There can be challenges with the appointment system at this practice. If communication issues occur during a scheduled call, the appointment may be marked as completed rather than rescheduled,..

Disappointing experience overall. The phone lines are difficult to get through on, which is frustrating. It appears that external services are frequently recommended as the main alternative...

Needed to speak with a clinician urgently regarding an alternative medication because my usual prescription was unavailable, but I was told to call back on Monday and my call wasn't taken despite it..

I would not recommend this practice. The staff appear to lack understanding of their systems and procedures. When I contacted them regarding a documentation request over a couple of days, I was..

I would not suggest this practice to others, as following the submission of a formal complaint, my family's registration was terminated.

The facility itself is satisfactory, with good cleanliness and organisation. However, the reception staff came across as dismissive and indifferent. They seemed unwilling to assist, even though it..

Demonstrated a lack of understanding regarding mental health matters. Additionally, certain health concerns raised by a family member appear to have been overlooked for an extended period, with..

I attended an appointment at this surgery. The clinician was discourteous, and while I am currently unwell with a respiratory infection, I felt the consultation was based on test results from..

This was my worst experience. I had an appointment scheduled for the afternoon and was called in approximately one and a half hours after the scheduled time.

Excellent standard of attentive and competent care provided.