LH

Lorraine H. 5 months ago • From Google

Rating

Bad

Out of hours phone assessment missed the mark

I contacted an out-of-hours service on a weekend or early in the week and spoke with a clinician. I had been unwell for approximately a week, experiencing chest discomfort and fatigue while resting at home. I also have an existing serious health condition and am in my eighties. The clinician suggested I had a viral illness with fatigue and advised that management would involve allowing time for recovery. Over the following couple of days, I contacted my regular practice and spoke with a different clinician who, after discussion, indicated I had a chest infection and provided antibiotic treatment. I was also asked to provide a sample to help assess my hydration status. Throughout this period, I felt my symptoms were more severe than what was being addressed. I am typically quite active, and this experience has left me dissatisfied with the care I received during that initial consultation.

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