Wimbledon Medical Practice
TT
Tr91 T. one year ago • From Google
Bad
Excellent medical professionals, but their administrative approach is woefully outdated... Beware if you have professional or personal responsibilities - getting an appointment is a nightmare. You can schedule a consultation one week ahead, but urgent needs require calling precisely at 8:30 AM to join a callback queue for a potential phone consultation that might arrive at any unpredictable moment. Working? Parenting? Other commitments? Forget them - you're expected to be entirely available and waiting. No online booking, no digital consultations, and while an email address exists, queries sent electronically vanish into a black hole of non-responsiveness. Miss that single, fleeting call? Prepare to wait hours or even until the next day to reconnect. The pharmacy service is equally frustrating. My partner and I discovered we'd been prescribed cream for a shared skin condition, but only received one prescription. When we inquired about an additional tube, we were met with bureaucratic inflexibility: 'We never prescribe for multiple people', despite clear evidence to the contrary. Their solution? Another appointment, another doctor's consultation, more time wasted. The physicians themselves are top-notch once you finally access them, but save yourself the headache - consider alternative practices or private healthcare until this clinic modernizes its approach.
Srini D.