SR

Sam R. 3 years ago • From Google

Rating

Bad

Outdated Prescription System Fails Vulnerable Patients

The reception team provided unsatisfactory service, particularly to elderly patients who are often in vulnerable situations. Their conduct was both discourteous and unprofessional. It raises the question of why, in this modern era, we still resort to physically delivering paper prescriptions to the adjacent pharmacy when electronic methods could handle it instantly. This reliance on reception staff to complete their shifts and ensure prescriptions are delivered is an inefficient practice at its core. It's no surprise that the NHS finds itself facing significant financial challenges given such outdated systems.

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