PZ

Prokai Z. 2 years ago • From Google

Rating

Bad

Overpriced paperwork with inconsistent and frustrating service

I was stunned when they demanded £70 in cash for paperwork I've been anticipating for three months. They never disclosed the fee upfront and claimed processing could take up to 20 days. My medical case has essentially been a complete waste of time. Their staff can't even maintain a consistent story about the charges - one says the price is determined after review, another insists it's a flat £70 for everyone. Which is it? My friend managed to get identical documentation from her GP without any cost. They tried to justify it by saying they evaluate each case individually, but it seems more like they're judging each person's face. The whole situation is utterly disgraceful.

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