New Court Surgery
MV
Mark V. 3 years ago • From Google
Poor
It's disheartening that increased patient numbers and demand have transformed medical care into a frustrating experience. The surgery's booking system is incredibly challenging, with phone wait times potentially stretching to an hour. Receptionists interrogate you before invariably directing you to call 111 or 999, as appointments are non-existent for weeks. My elderly parents require substantial medical support, and while the surgery does dispatch paramedics and nurses (who are always courteous), their interventions feel like temporary fixes for recurring issues. Today exemplifies the typical scenario: a non-life-threatening but serious condition (like an older gentleman's vision problem) leaves you in a helpless limbo, forcing reliance on emergency services. Regrettably, the NHS has rendered this surgery - and many others - an obstacle to accessing healthcare. I'm genuinely saddened writing this, as the healthcare professionals themselves are exceptional. The systemic failures are letting everyone down. I hope decision-makers will recognize the critical need for improved medical infrastructure in Wiltshire, particularly noting that Great Western Hospital's approximately 700 beds must serve an extensive region. What's needed is a completely new hospital, not merely renovating existing facilities. We've now resorted to calling 111 or 999 because the local surgery is overwhelmed and understaffed for its catchment area.
Sheridan P.